Offer summary

Qualifications:

Fluency in German and strong proficiency in English; additional languages are a plus., Previous experience in technical support or customer service is highly desirable., Strong analytical and problem-solving skills are essential., Excellent communication skills with a focus on customer experience..

Key responsabilities:

Provide technical support to German-speaking clients via phone, email, and chat.

Identify, diagnose, and resolve a variety of technical issues promptly and efficiently.

Document all client interactions and technical issues accurately in the support system.

Collaborate with team members to escalate complex issues and contribute ideas for service improvement.

Job description

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a German Speaking Technical Support Consultant to join our team remotely from Greece. We specialize in connecting talented individuals with leading companies, and this is your chance to make a significant impact on customer satisfaction. In this role, you will provide exceptional technical assistance to our German-speaking clients, helping them navigate and resolve inquiries related to online media services. This position allows you to work from home while being part of a supportive and dynamic team committed to delivering excellent service.

Responsibilities

Provide technical support to German-speaking clients via phone, email, and chat.
Identify, diagnose, and resolve a variety of technical issues promptly and efficiently.
Deliver clear and user-friendly instructions to clients, ensuring they understand the solutions offered.
Accurately document all client interactions and technical issues in the support system.
Collaborate with team members to escalate complex issues and contribute ideas for service improvement.
Ensure high levels of customer satisfaction through timely and attentive service.
Stay informed about product updates and industry trends to enhance client support.

Requirements

Fluency in German and strong proficiency in English; knowledge of additional languages is a plus.
Previous experience in technical support or customer service is highly desirable.
Strong analytical and problem-solving skills.
Excellent communication skills with a focus on customer experience.
Familiarity with online media tools and current technologies.
Ability to work independently and as part of a remote team.
Flexibility to work various shifts, including evenings and weekends as required.

Benefits

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....

Required profile