Offer summary

Qualifications:

Fluency in Spanish and English, both written and spoken., Experience in customer service roles, preferably in the domestic appliances or technology sectors., Strong communication skills with a focus on delivering exceptional customer care., Proactive problem-solving skills and familiarity with customer support tools..

Key responsabilities:

Provide exceptional customer support to Spanish-speaking clients regarding domestic appliances.

Assist customers with inquiries about products, usage, warranties, and after-sales services.

Resolve customer complaints and technical issues efficiently, ensuring customer satisfaction.

Document and track customer interactions accurately, maintaining detailed records for future reference.

Job description

Patrique Mercier Recruitment PT is thrilled to offer an exciting opportunity for a Spanish Speaking Customer Support representative for a Leading Domestic Appliances brand, with the flexibility to work remotely from Greece. Adhering to our motto 'With a new dawn comes your Next Job!', we are dedicated to linking talented professionals with rewarding positions across diverse sectors, including household appliances, technology, and customer service. In this pivotal role, you will provide crucial support to Spanish-speaking customers, assisting them with inquiries related to products and services, troubleshooting issues, and ensuring a seamless customer experience. If you are enthusiastic about customer care and want to be part of a team that values innovation and quality, we want to hear from you!

Responsibilities

Provide exceptional customer support to Spanish-speaking clients regarding domestic appliances.
Assist customers with inquiries about products, usage, warranties, and after-sales services.
Resolve customer complaints and technical issues with efficiency, ensuring customer satisfaction.
Document and track customer interactions accurately, maintaining detailed records for future reference.
Collaborate with the technical team to escalate and resolve complex issues efficiently.
Stay informed about product knowledge, features, and specifications to provide accurate support.
Contribute to the continuous improvement of customer service by sharing insights and feedback.

Requirements

Fluency in Spanish and English, both written and spoken.
Experience in customer service roles, preferably in the domestic appliances or technology sectors.
Strong communication skills with a focus on delivering exceptional customer care.
A proactive approach to problem-solving and the ability to handle difficult situations gracefully.
Familiarity with customer support tools and CRM systems is advantageous.
Strong organizational skills with the ability to manage multiple priorities effectively.
A passion for helping customers and a desire to work in a fast-paced environment.

Benefits