Offer summary

Qualifications:

Fluency in German and English, both written and spoken., Experience in technical support or customer service roles is preferred., Strong analytical and problem-solving skills., Excellent communication abilities, especially in explaining technical issues..

Key responsabilities:

Deliver high-quality technical assistance to German-speaking clients through various communication channels.

Effectively diagnose and troubleshoot technical issues to ensure quick resolution.

Educate clients on how to use our digital platforms and services effectively.

Document all client interactions for future reference.

Job description

Patrique Mercier Recruitment is delighted to offer an exciting opportunity for a German Speaking Technical Advisor – Athens (Remote in Greece). We are an esteemed multilingual recruitment agency looking for a dedicated individual to join our team and provide outstanding technical support to our German-speaking clients. In this role, you will be responsible for resolving technical issues related to our digital services while ensuring exceptional customer satisfaction. This is a fantastic chance to use your language skills and technical abilities in a supportive and dynamic remote work environment. If you are enthusiastic about technology and enjoy problem-solving, we invite you to apply!

Responsibilities

Deliver high-quality technical assistance to German-speaking clients through various communication channels (phone, email, and chat).
Effectively diagnose and troubleshoot technical issues to ensure quick resolution.
Educate clients on how to use our digital platforms and services effectively.
Document all client interactions, including inquiries and resolutions, for future reference.
Collaborate with the support team to enhance service quality and share best practices.
Stay updated on product changes and technical improvements to provide accurate support.
Engage in continuous learning and training sessions to enhance your technical expertise.

Requirements