Offer summary

Qualifications:

Fluent in Italian and English, both written and spoken., Demonstrated technical aptitude and problem-solving skills., Strong communication and interpersonal abilities., Prior experience in customer service or technical support is a plus..

Key responsabilities:

Deliver outstanding technical support to Italian-speaking clients through various communication channels.

Identify, troubleshoot, and resolve technical issues in a timely manner.

Maintain accurate documentation of customer interactions in our CRM system.

Assist in mentoring and training new team members by sharing expertise.

Job description

Patrique Mercier Recruitment JP is excited to announce a fantastic job opportunity for an Italian Speaking Technical Customer Agent in beautiful Athens, Greece. As a core member of our support team, you will play a crucial role in delivering unparalleled technical assistance to our Italian-speaking customers. Your responsibilities will include resolving technical inquiries, troubleshooting issues, and enhancing customer experiences with our products. If you thrive in a fast-paced environment and are passionate about providing exceptional customer service, we want to hear from you!

Key Responsibilities

Deliver outstanding technical support to Italian-speaking clients through various communication channels such as phone, email, and live chat.
Identify, troubleshoot, and resolve technical issues in a timely and efficient manner.
Maintain accurate documentation of customer interactions and resolutions in our CRM system.
Coordinate with other departments to escalate intricate technical problems as necessary.
Participate in continued education and training sessions to enhance product knowledge and support methods.
Actively collect customer feedback to promote improvements in product offerings and support services.
Assist in mentoring and training new team members by sharing expertise and insights.

Requirements

Fluent in Italian and English, both written and spoken.
Demonstrated technical aptitude and problem-solving skills.
Strong communication and interpersonal abilities.
Prior experience in customer service or technical support is a plus.
Ability to handle competing priorities and work effectively in a busy environment.
Customer-oriented mindset with a commitment to providing high-quality support.
Must be available to work in Athens, Greece.

Benefits