Service and Support Trainer - LED/LCD Products

The Service and Support Trainer is responsible for training field technicians and support agents on current, future, and legacy product lines and providing job skill training. The Service and Support Trainer will be responsible for developing and adhering to department training documentation standards in collaboration with peers and supervisor(s). Works with other departments to continue learning about products to maintain status as an SME and provide up to date product training to the service and support teams.

·         Provides training in product installation, programming, service, and troubleshooting.

·         Provides training in policy, procedure, and documentation standards.

·         Proactively maintains knowledge on current, and future products, and software.

·         Collaborates with others to maintain training document standards and record keeping.

·         Provides field training, on-site and in controlled settings.

·         Evaluates and documents personnel training and performance.

·         Reports product issues through the proper channels. I.e., engineering and/or tech support.

Requirements

• Associates degree or equivalent experience in a technical field

• 4 years of professional work experience in a technical role, preferably in the A/V industry (preferred)

• 2 years of professional work experience in LED/LCD video wall installation, programming, and troubleshooting

• Proficiency with Microsoft Office Suite or related software

• Advanced knowledge with LED programming software (Planar, Colorlight, and Brompton preferred)

Physical Requirements:

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Physical ability to use computer hardware/software required.
• Requires lifting 50 lbs regularly. Long hours on computer keyboard. Prolonged periods of standing and/or sitting.
• Requires extensive travel – up to 100%.
• Candidates must live in the continental US near a major airport.
• Must have a valid drivers license.

Benefits

All benefits start on first day of employment!

• 75% employer-paid medical for employee. Family coverage also included. 
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

EEOC Statement:

• Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training.  We are committed to remaining a drug free workplace