Offer summary

Qualifications:

Excellent verbal and written communication skills., Strong organizational skills and ability to multitask., Experience in Legal Customer Success is preferred., Proven track record of achieving and exceeding goals..

Key responsabilities:

Serve as the main point of contact for legal clients and internal teams.

Manage product trials, including training and feedback collection.

Conduct customer health-checks to identify renewal risks and upsell opportunities.

Support customers with onboarding and account setup, ensuring a smooth experience.

Job description

About us

At Jigsaw, we’re on a mission to transform the way professional services and financial institutions work. We do this by helping our clients organise, visualise and use their data (think Figma or Canvas but for the ‘City’). Our clients include the world’s biggest consultancies, leading financial institutions and top law firms.

Jigsaw was founded by two seasoned entrepreneurs, Stephen and Travis. This is their second venture together; their first was acquired by a US private equity firm and went on to become a billion-dollar company and a household name in professional service firms across the world. Jigsaw is now on a growth trajectory few Series A companies achieve - putting us in the top quartile SaaS companies globally. Today we proudly serve thousands of users from nearly two hundred businesses worldwide, who love our products and use them everyday.

But we’re only getting started! We have ambitious goals and we’re looking for talented people to help us achieve them.

Why join us?

We're not about the corporate grind; instead, we thrive on creativity, enthusiasm, and a touch of humour to make magic happen.

We hire people with high ownership and a bias for action. Then we trust and empower them to do their best work.

About the role

You’ll be the trusted point of contact for our legal clients. You’ll get to develop and maintain long-term relationships with some world renowned brands, and be their internal advocate and problem solver.

Working in a start-up presents variety and multiple opportunities to take on additional responsibilities to expand beyond your normal role. Things can move fast and we’re looking for someone flexible and driven, with a natural ability to learn and quickly adapt. This is a fantastic opportunity to springboard into the exciting world of entrepreneurialism, offering potential for fast career growth and in-depth exposure to starting and growing a business.

This is not just a job. If you are motivated, enjoy working in a dynamic team environment and would like to be part of the technology revolution, we’d like you to join us on our journey.

You'll get to...

Serve as the main point of contact within Jigsaw, collaborating with internal teams and relaying information as necessary
Manage product trials, including training and collating feedback
Assist with customer queries and requests in a timely manner
Conduct periodic customer health-checks, identifying renewal risk and opportunities for upsell
Strategise with the customer to align goals, promote adoption, and drive value
Maximise retention and annual increases
Support customers in their onboarding and account set up
Train end-users and other trainers

You'll need...

Excellent verbal and written communication skills, both internally and with external stakeholders
An ability to work in an incredibly fast paced environment and ‘think on your feet’
Strong organisational skills
An ability to adapt, multi-task and prioritise responsibilities
Positive and high energy
A problem solving mind-set
Legal Customer Success experience
To be a team player and self-motivator
A proven track record of achieving and exceeding goals

Required profile