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Customer Service Representative Remote

Remote: 
Full Remote
Contract: 
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Offer summary

Qualifications:

1-2 years of experience in customer service or client support., Excellent written and verbal communication skills., Ability to resolve complaints with effective solutions., Familiarity with CRM systems is preferred..

Key responsabilities:

  • Manage inbound customer communications via calls and emails.
  • Advise customers on leveraging products/services based on their needs.
  • Maintain up-to-date product knowledge to provide accurate information.
  • Record customer interactions in the CRM for relationship development.

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Morphius Corp Small startup https://www.morphiuscorp.com
2 - 10 Employees
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Job description

We are looking for a customer service representative to join our team. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.


The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

 

Responsibilities:

  • Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
  • Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
  • Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
  • Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

 

Requirements:

  • 1-2 years proven experience in supporting client success
  • Excellent written and verbal communication skills
  • Ability to address complaints and issues with effective solutions and a positive attitude
  • Passion for delighting customers with above and beyond service
  • Excellent time-management and prioritization skills
  • Familiarity with CRM system

 

 

 

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Customer Service
  • Time Management
  • Problem Solving
  • Prioritization
  • Communication

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