New Business Executive - Foundation

The Role

The Manager, New Business, will manage, coach, and inspire a team of New Business Executives and Business Development Representatives within a designated region covering both Foundation and Mid-market/Enterprise accounts. 

In this role, you’ll play a key part in driving new revenue by guiding your team to meet and exceed revenue targets. Reporting to the Regional Sales Director, you’ll support your team’s development, ensure adherence to sales best practices, and oversee the success of new business efforts. You’ll take ownership of escalations, provide real-time coaching, deliver forecasts, and collaborate closely with Sales, Product, and Marketing to champion business growth.

As a player-coach, you’ll be hands-on with supporting team members in their sales strategies and refining their skills. You’ll lead with empathy and accountability, committed to delivering exceptional customer experiences while strategically aligning sales goals with GoGuardian’s solutions. With a combined focus on metrics and collaborative problem-solving, you’ll drive your team toward success, helping GoGuardian achieve its mission to empower and support educational institutions and their students.

What You'll Do

• Lead and Coach a High-Performing Team
  • Manage and coach a team focused on new business development within a designated region.
  • Hold regular 1:1s with each team member to support development, align on strategies, and ensure achievement of revenue goals.
  • Provide real-time feedback, conduct live-call coaching, and build skills in areas such as sales strategy, upsell tactics, and relationship-building.
• Drive Team Success and Accountability
  • Set clear performance goals, expectations, and accountability measures for the team, aligning individual targets with regional revenue goals.
  • Deliver accurate sales forecasts by actively monitoring your team’s pipeline, and ensure adherence to best practices in opportunity management.
  • Own and exceed regional revenue targets through active coaching and team accountability.
• Champion the Customer Experience
  • Act as a customer advocate by gaining a deep understanding of customer pain points and championing solutions within the organization.
  • Own escalations, working cross-functionally with internal teams to ensure quick and effective resolution of critical issues.
  • Encourage a customer-centric culture within the team, focused on mitigating risk, building trust, and driving positive revenue outcomes.
• Collaborate Cross-Functionally and Drive Strategic Growth
  • Partner with Customer Experience, Customer Success, Product, and Marketing to develop new business initiatives, improve processes, and ensure alignment on strategic priorities.
  • Implement and reinforce sales methodologies and growth playbooks to guide New Business Executives in identifying and prioritizing sales opportunities.
  • Support smooth hand-offs from Sales to Customer Success and ensure team members maintain excellent Salesforce hygiene for accurate and actionable reporting.

Who You Are

• New Business Generation Experience: You have 5+ years of experience in generating new business in the SaaS or edtech industry, with a proven track record of meeting revenue targets and building strong customer relationships. Experience managing a team of individual contributors is strongly preferred.
• Customer-Centric: You are passionate about understanding and addressing customer needs, with a history of fostering a customer-first culture that drives satisfaction, retention, and growth.
• Strategic and Data-Driven: You are highly analytical and capable of forecasting, pipeline management, and using data to make informed, strategic decisions to support account and team growth.
• Hands-On Coach and Advocate: You are passionate about developing team members, providing direct feedback, advocating for team needs, and cultivating an environment of continuous learning and accountability.
• Strong Communicator and Collaborator: You possess excellent verbal and written communication skills, are adept at navigating complex scenarios, and collaborate effectively across departments to support team and customer goals.
• Executive Presence: You have a confident and professional demeanor, capable of engaging effectively with key school, district, and state-level stakeholders, instilling trust and credibility in every interaction.
• Adaptable and Resilient: You thrive in a fast-paced, evolving environment and are able to handle challenging conversations, support escalations, and maintain composure under pressure.

What We Expect

• Team Leadership and Development
• Motivate and coach team members to reach individual and team performance goals, holding regular 1:1s and providing feedback to drive growth.
• Develop a high-performing, customer-centric team culture that promotes accountability, continuous improvement, and strong performance.
• Revenue and Growth Targets
• Own and deliver on regional revenue targets through proactive team management, aiming for excellence in bookings.
• Ensure team adherence to best practices in sales, Salesforce hygiene, and quota achievement, continuously driving them toward meeting and exceeding goals.
• Customer Advocacy and Escalation Management
• Serve as the escalation point for complex customer issues, collaborating cross-functionally to resolve escalations swiftly and efficiently.
• Drive team accountability for delivering exceptional customer experiences and building trusted advisor relationships.
• Strategic and Cross-Functional Collaboration
• Partner with Customer Experience, Sales, Marketing, and Product teams to support customer success initiatives and strategic growth plans for your region.
• Promote a strong collaboration framework, facilitating knowledge-sharing and alignment on customer needs, risk mitigation, and expansion opportunities.

What We Offer 

• Competitive pay, complete health insurance, 401(k) matching, and an employee equity plan.
• Flexible time off, paid holidays, paid parental leave, wellness days, and a paid year-end holiday break.
• A robust catalog of benefits that support your professional growth and personal well being, including work from home funds, fertility &adoption reimbursement, and more…

Plus the intangible:

• A varied and challenging role in a global and highly innovative high-growth company.
• Supportive, driven colleagues who have your back and share your passion.

This is a quota carrying position that is paid a base salary and commission. The targeted annual total earnings range for this position is $120,000 - $130,000. Your compensation will be determined by a variety of factors, including your primary work location, skills, qualifications, and experience. Additional benefits information is listed on our careers page.