Director of Product Management, Education

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Director of Product Management, Education is responsible for defining and executing the strategic direction of the training programs developed for customers and partners. This role will lead a cross-functional team of product managers, curriculum designers, and writers to ensure the development of high-quality, impactful education solutions that drive customer success and business growth.

As a key leader within the Education Business Unit (BU), this role will shape the future of training initiatives by aligning product vision with business objectives, market needs, and evolving learning methodologies. The ideal candidate is a strategic thinker with deep expertise in product management, instructional design, and stakeholder engagement.

Key Responsibilities

Strategic Leadership & Vision

• Define and drive the overall product strategy for customer and partner training programs, ensuring alignment with business goals.

• Develop a long-term roadmap for education solutions, incorporating industry trends, customer needs, and emerging technologies.

• Advocate for data-driven decision-making by leveraging insights to optimize training offerings and drive adoption.

Product Development & Execution

• Oversee the end-to-end lifecycle of training programs, from concept to execution, ensuring high-quality content and delivery.

• Collaborate closely with product managers, curriculum designers, and writers to build innovative and scalable education solutions.

• Implement best practices in instructional design, content development, and learner engagement to enhance training effectiveness.

Cross-Functional Collaboration

• Partner with sales, customer success, and professional services teams to align training initiatives with business priorities.

• Work closely with engineering and platform teams to enhance the digital learning experience.

• Serve as the key point of contact for executive stakeholders, providing regular updates on strategy, progress, and impact.

Team Leadership & Development

• Lead, mentor, and grow a high-performing team of product managers, curriculum designers, and writers.

• Foster a culture of innovation, collaboration, and continuous learning within the team.

• Develop scalable processes to streamline education product development and delivery.

Qualifications & Experience

• 8 years of experience in product management, learning design, or education technology, with leadership experience.

• Strong background in developing and scaling customer and partner training programs.

• Proven track record of driving strategic initiatives and delivering measurable business impact.

• Experience leading cross-functional teams and managing product roadmaps.

• Deep understanding of instructional design, adult learning principles, and digital learning platforms.

• Excellent communication, stakeholder management, and executive presentation skills.

Preferred Qualifications

• Experience in SaaS, education technology, or enterprise training solutions.

• Familiarity with LMS platforms, digital content creation tools, and AI-driven learning methodologies.

• Strong analytical mindset with the ability to translate data into actionable insights.

#LI-Remote

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

More details about our company benefits can be found at the following link: https://mygenesysbenefits.com

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.