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IT Manager - Usability Research

extra parental leave
Remote: 
Full Remote
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Offer summary

Qualifications:

Bachelor's degree in Information Technology, Business, or related field, or equivalent work experience., Two years of experience in leading or managing professionals or project delivery., Strong understanding of user-centered design and user research methodologies., Experience with user research tools and familiarity with accessibility standards..

Key responsabilities:

  • Lead a team of user researchers to enhance digital experiences.
  • Oversee user research projects and guide the team in research methodologies.
  • Ensure insights from research are utilized to improve products and services.
  • Manage vendor performance and develop effective vendor relationships.

Progressive  logo
Progressive Insurance XLarge http://www.progressive.com/careers
10001 Employees
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Job description

The manager of the User Research Team at Progressive you'll lead a team of user researchers to enhance the digital experiences of our customers, agents, and employees. This role involves overseeing user research projects, guiding the team in using the latest research methodologies, and ensuring that the insights gathered are effectively utilized to improve our products and services.

This is a remote position with occasional travel to an office for a meeting and/or training.

Must-have Qualifications

  • Bachelor's degree or higher in an Information Technology or Business discipline or related field of study (Computer Science, MIS, Business Management) and two years of work experience leading or managing professionals or project delivery
  • Instead of a degree, four years of work experience leading or managing professionals or project delivery may be accepted

Preferred Skills

  • Passion for user-centered design and a deep understanding of the importance of user research in the product development process.
  • Demonstrated Management experiences with user research methodologies, including usability testing, interviews, surveys, and qualitative research.
  • Experience with user research tools such as UserTesting, UserZoom, or other remote testing platforms.
  • Familiarity with accessibility standards and inclusive design principles.
  • Experience managing vendor performance and developing effective vendor relationships.

Compensation

  • $128,700-$157,300/year
  • Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance

Benefits

  • 401(k) with dollar-for-dollar company match up to 6%
  • Medical, dental & vision, including free preventative care
  • Wellness & mental health programs
  • Health care flexible spending accounts, health savings accounts, & life insurance
  • Paid time off, including volunteer time off
  • Paid & unpaid sick leave where applicable, as well as short & long-term disability
  • Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups
  • Career development & tuition assistance

Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position 

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/   

Required profile

Experience

Industry :
Insurance
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Team Leadership
  • Communication

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