Partner Portal Lead Analyst

Gracias por tu interés en trabajar para nuestra empresa. Contar con el talento adecuado es crucial para lograr nuestros objetivos. El 01 de abril de 2024, 3M Healthcare experimentó una separación corporativa que condujo a la creación de una nueva empresa denominada Solventum. Aún, estamos en el proceso de actualizar nuestra página de carreras y los documentos de nuestros aplicantes, los cuales actualmente tienen la marca 3M. Mientras tanto, nuestra Política de Privacidad aquí: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continúa aplicándose a cualquier información personal que envíe, y los puestos de la marca 3M que figuran en nuestra Página de Empleo son para puestos de Solventum. Igual que con 3M, en Solventum todos los solicitantes calificados serán considerados para un empleo sin importar su raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, discapacidad o condición de veterano protegido.

Job Description:

Partner Portal Analyst (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
 

As a Partner Portal Lead Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Support the onboarding of Customers to enable use and engagement of Partner Portal
• Support Level 1 Partner Portal incidents raised by internal and external users including Partner Portal access requests, user admin and technical issues from intake to resolution.
• Troubleshoot errors between Partner Portal, ERPs and other system from which various type of data is pulled
• Support Portal deployment activities including but not limited to testing, data validation, user maintenance and asset/content uploads
• Provide guidance to team members on tasks and priorities based on Team Leader direction
• Other Portal and/or customer onboarding tasks assigned by Team Leader

Your Skills and Expertise 
 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher from (completed and verified prior to start) from an accredited institution and five (5) years of experience in customer service, operations or OTC roles in a private, public, government or military environment
  OR
• High School Diploma/GED or higher from a (completed and verified prior to start) and a minimum 8 (8) years of experience in customer service, operations or OTC roles in a private, public, government or military environment
• Advanced English
• Ability to prioritize tasks, solve problems, communicate properly and lead team members

Additional qualifications that could help you succeed even further in this role include:

• Experience with SAP/ERP deployments and/or OTC processes
• Experience with Web-platform ordering solutions, admin and/or super user experience
• Proficient in Excel and Data Analysis
• Competency on project management and meeting deadlines

Work location:

• Remote

Travel: May include up to 15% domestic/international

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
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