Offer summary

Qualifications:

Experience in business travel consulting or a related field., Strong knowledge of ticketing, fare builds, and travel regulations., Excellent communication skills, both written and verbal., Ability to work independently and manage complex customer inquiries..

Key responsabilities:

Process booking requests, amendments, and cancellations in a timely manner.

Handle complex customer inquiries and provide accurate travel options.

Maintain relationships with key clients and ensure high levels of customer service.

Monitor communication queues and ensure compliance with ISO standards.

Job description

Senior Business Travel Consultant - Out Of Hours

Destination Sport Travel

37.5 hours per week with shifts including 3 midweek days between 2300 - 0800 and 1 weekend shift working between 2000 - 0800

This remote role based out of our Manchester, UK office, you must live within the UK.

As part of the Destination Sport Group - https://destinationsport.com/ - Destination Sport Travel provides business travel services to a number of major sporting clubs & federations. Our bespoke business travel service has been designed and created to meet the specific requirements of sporting organisations, from scouts & individual player movements, through to commercial departments, directors and CEOs travel, both domestically & overseas. We are proud to be the Official Travel Partner/Supplier to several professional Sports Clubs, providing a range of services including the day-to-day travel of teams at all levels within the organisation (First Team, Youth, Women’s etc), plus Club Management, Directors and Sponsors.

We’re looking for a Senior Business Travel Consultant - Out of Hours to join our existing travel team, the purpose of this role is to processing booking requests, amendments, cancellations and respond to any customer communication in accordance with ISO and company standards. You will work closely with our day team operations to ensure there is a smooth transition from day team to the night shift.

No two days are the same in this exciting new role, but as part of your role you will

Process reservations, amendments and cancellations as requested by the client in a timely and accurate manner and in accordance with the company standards and those laid out in the entire ISO procedures manuals
Forward thinking, and adaptable as a Team Manager may not always be present on shifts
Deal with ticketing and re issues and have knowledge of working out manual fare builds
Take ownership of complex customer enquiries received in writing or over the telephone
Offer a variety of flight options, explaining fare rules when Booking flights
Convert general enquiries into actual bookings utilising all the tools and technology available
Monitor queues and ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Offer advice regarding destinations, best/most cost-effective carriers etc
Take ownership and responsibility for all client queries handled until successfully concluded
Support any commercial agreements which are in place
Ensure the highest level of customer service is always offered to internal and external customers
Log and deal with customer complaints and reduce future issues, escalating where necessary
Accurately process data and issue invoices to ensure compliance with ISO standards
Maintain and Develop relationships with key clients
Utilise account management skills to retain and grow business
Ensure that full support is given to the key preferred suppliers
Support any commercial agreements which are in place
Ensure all communication both written and verbal is professional, accurate and conducted in a timely manner
Accurately process data and issue invoices to ensure compliance with ISO standards
Always achieve own sales target and lead by example