Customer Success Manager - Ireland

Evercam is an AI-powered, market-leading construction technology solution designed to improve productivity and visibility on construction sites around the world.

We have always been at the forefront of creating a global, remote, and multicultural team, now we want to take this to the next level. With team members based in Ireland, UK, US, SG, AU, Philippines, Algeria, Poland, Pakistan and more, we believe this is the future, and we want to build a world-class company that is an example of that.

As a Customer Success Manager, you will be responsible for nurturing strong relationships with our clients and ensuring their success with Evercam's technology solutions. You will serve as the central point of contact for clients, managing project-level relationships, and driving product adoption and usage. Your primary objectives will include project management, client communication, identifying expansion opportunities, and facilitating continuous improvement through feedback loops.

Duties and Responsibilities:

• Project Implementations - Efficiently handle onboarding and training of new users, ensuring seamless adoption of Evercam's technology. Integrate Evercam into user workflows and provide on-site training to maximise system utilisation.
  

• Project Product Adoption - Drive product adoption and usage by providing guidance and support to clients. Regularly monitor usage reports and ensure clients maximise the value of Evercam's technology.
  

• Client Update Communications - Provide regular updates to clients on product enhancements, new features, and industry trends. Communicate customer feedback and requirements to the product teams for continuous improvement.
  

• Identify Expansion Opportunities - Identify opportunities for upselling, cross-selling, and expansion within existing accounts. Work closely with the sales team to drive revenue growth.
  

• Proof of Value Reporting - Track metrics and figures to measure the success of client adoption and value generated. Plan and initiate actions to improve client success metrics.
  

• Continuing Success - Respond to client requests and ensure their success in using Evercam's system. Continuously improve operational processes to enhance customer satisfaction.
  

• Target Driven - Meet KPIs and targets as set by your manager
  

Requirements

• CRM / Zoho experience
  

• Data driven in decision-making
  

• Proven experience of building and leading a proactive CS team from the ground up
  

• 2 years Construction experience 
  

• 1-2 years customer facing experience
  

• Cross departmental management experience
  

• Lead by example and drive Evercam's cultural values
  

• Proven ability to influence cross-functional teams
  

• Build and nurture cross-departmental relationships
  

• Strong interpersonal skills / internal communication
  

• More importantly, be the voice and eyes of the company mission, vision and values
  

Other requirements:

• Ability to travel for work, this would include international travel
  
• Full Irish Drivers License
  
• Ideally, a candidate based in Dublin
  

Benefits

What Evercam offers:

• A world-class team built around talents all over the world. Our people are our greatest assets.
  
• A strong, positive and collaborative culture that empowers people to do their best work
  
• We provide all the tools and all resources needed to be successful in your role
  
• Clear progression within a rapidly growing company
  
• A high degree of autonomy is encouraged to match your experience, ability and attitude
  
• A role working in a highly motivated team environment
  
• A truly global company with a clear vision.