Offer summary

Qualifications:

Fluent in Spanish with strong written and verbal communication skills., 2-4 years of experience in a similar role, preferably in a medical setting., Familiarity with Microsoft Office products and experience with Microsoft Dynamics Business Central is a plus., Ability to thrive in a fast-paced, deadline-driven environment..

Key responsabilities:

Answer incoming calls and direct them to appropriate medical personnel.

Manage and coordinate patient appointments, ensuring proper booking and confirmation.

Serve as the first point of contact for patients, providing excellent customer service via phone, email, or online chat.

Respond to patient inquiries regarding appointments, billing, and other administrative questions.

Job description

This is a remote position.

Schedule:

Full-time, 9:00 am to 6:00 pm M-F

Client Timezone: Pacific Time (PT)

JOB DESCRIPTION :

Phone & Virtual Interactions: Answer incoming calls, direct calls to appropriate medical personnel, and respond to patient inquiries regarding appointments, billing, and other administrative questions.
Scheduling & Appointments: Manage patient appointments, coordinate schedules, and ensure that appointments are properly booked and confirmed. Reschedule appointments as necessary.
Patient Communication: Serve as the first point of contact for patients, providing excellent customer service through phone, email, or online chat.