Salesforce Administrator

Compensation Range:

Position Summary

The Salesforce Administrator works with all aspects of the university’s user management including support tickets, training, and designing solutions with user satisfaction as a top priority to ensure the Salesforce user experience is exceptional. The incumbent will bring their expertise of the Salesforce platform to support not only our current setup and our business objectives, but to also quickly identify areas of improvement. Additionally, the Salesforce Administrator supports change management and governance, as well as communication, prioritizes, and manages all aspects of Salesforce Administration. Works with stakeholders at all levels, and translates technical information into layman’s terms, clearly explaining design options and their potential impact.

Essential Functions:

• Administer all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules.
• Perform Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports.
• Apply understanding of basic triggers/Apex code knowledge.
• Manage the Sandbox environment.
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience.
• Create a platform roadmap and define priorities, liaising with stakeholders.
• Own the communication of any platform changes to end users and stakeholders.
• Manage data to improve Salesforce data quality, implementing rules and automation as needed.
• Lead proactive system maintenance including Security Reviews, Release Updates, Health Check, and Optimizer.
• Resolve user support tickets by troubleshooting issues, providing timely assistance, and ensuring effective resolution to enhance user experience and system functionality.
• Monitor and improve user adoption.
• Conduct new user and ongoing training by developing and delivering instructional materials, guiding users through system functionalities, and providing continuous support to enhance user proficiency and engagement.
• Develop and maintain technical documentation by creating clear, detailed guides, updating existing materials, and ensuring accuracy to support user understanding and system efficiency.
• Manage integrated applications and third-party suppliers including Adobe Sign and SMS360.
• Other duties as assigned.

Supervisory Responsibilities: N/A

Requirements:

Education & Experience:

• Bachelor’s degree in computer science, information technology, network administration, or related field, and a minimum of two (2) years of related experience as a Salesforce administrator required.
  • OR
• Minimum of four (4) years of related experience as a Salesforce administrator required. Salesforce Administrator Certification preferred (Advanced).
• DevOps/release management experience preferred.
• Experience implementing Salesforce configuration changes preferred.
• Experience in change management and governance preferred.
• Experience in higher education preferred.
• Experience working in a technology-driven enterprise preferred.

Competencies/Technical/Functional Skills:

• Ability to participate as an active team member of the team and organization and work toward a common goal.
• Actively seeks opportunities to influence, build effective relationships and gain alignment with peers, functional partners and/or external partners to accomplish business objectives.
• Accepts personal accountability, proactively seeks resolution for personal limitations head-on; and supports honesty and respect towards others, the company and oneself.
• Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting-edge programs/processes. Ability to generate and/or recognize imaginative or creative solutions that generate successful outcomes.
• Advanced Microsoft Office Suite Applications such as Word, Excel, Power Point, Outlook and solid working knowledge applications used for salesforce applications: Salesforce Web Services API’s; Force.com SOAP and REST-based Web Services API’s, the Bulk API and the Metadata API. Working knowledge of Salesforce data tools e.g. Data Loader, Excel Connector, DemandTools, Eclipse Force.com IDE. Experience in Visualforce/Apex development.
• Strong understanding of Salesforce best practices, design patterns and functionality, as well as ability to build custom apps and objects, formula fields, workflows, custom views and other content of intermediate complexity.
• Strong analytical skills with ability to collect, organize, analyze and disseminate significant amount of information with attention to detail and accuracy.
• Advanced interpersonal skills and the ability to effectively communicate with a wide range of individual of constituencies in a diverse community. Ability to communicate effectively orally and in writing, including translating technical language to a non-technical nature and successfully train end-users.
• Work independently and foster a cooperative spirit within a large and/or small team of diverse cultures, while working in a fast-paced environment with multiple deadlines and frequently changing priorities.
• Display a commitment to deliver systems in a timely manner according to business need.
• Aggressively work to provide solutions to challenges as they arise.
• Possess a positive, proactive, and constructive attitude to platform enhancements.
• Excellent relationship-building skills with the ability to liaise with stakeholders at all levels.
• Able to translate requirements into technical solutions.

Location: Remote

Travel: No Travel Required

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Candidate receiving offers will be offered a salary/pay rate commensurate with experience that vary based on a candidate’s qualifications, skills, and competencies.  Absent exceptional circumstances, candidates will be offered a salary within this range for this position. The minimum salary will be offered based on the minimum exemption threshold based on state of residency. Base pay is one component of National University’s total rewards package, as we are dedicated to supporting the needs of the “whole you” with our holistic approach to employee benefits by offering comprehensive well-being benefits for you and your family.  For full details about our benefit plan offerings, please visit benefits.nu.edu. For Part-time benefits, please click here.

National University is committed to maintaining a high-quality, diverse workforce representative of the populations we serve. National University employs more than 5,000 faculty and staff and serves over 41,000 students. We are united in our mission to meet the global education demands of the 21st Century and are dedicated to creating a supportive academic and work environment that allows students, faculty and staff to develop their interests and talents while experiencing a sense of community and a commitment to diversity. With programs available both online and at our many campus locations, National University is a leader in creating innovative solutions to education and meeting the needs of our diverse student population, including adult learners and working professionals.

National University offers an opportunity to work in an innovative environment that supports diversity.

National University (NU) is proud to be an equal opportunity employer and does not discriminate against any employee or applicant per applicable federal, state and local laws. At NU, a diverse mix of highly talented, innovative and creative people come together to make the impact of a lifetime for each of our student learners. All qualified applicants will receive equal consideration for employment, education, and admission at National University. We are focused on equality and believe deeply in diversity of race, color, ancestry, age, family care status, veteran status, marital status, creed, religion, sex, gender, sexual orientation, religion, ethnicity, national origin, and other legally protected group status.