Offer summary

Qualifications:

Proven program management skills in a SaaS environment., Experience in identifying metrics for growth and change management., Strong communication and collaboration skills, both verbal and written., Self-starter with strong organizational skills and a growth mindset..

Key responsabilities:

Develop and maintain customer journey for VDC 365 and Kasten products.

Design and implement human-led engagement touchpoints.

Coordinate data collection, reporting, and analysis within Gainsight.

Analyze information to create new customer-facing programs for positive outcomes.

Job description

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Responsibilities:

Help develop and maintain customer journey for VDC 365 and Kasten products, including digital-led touchpoints, in order to drive adoption and growth.

Help design and implement the 1:1 (human-led) engagement touchpoints.

Define, development, maintain and measure customer enablement programs

Create and maintain product development feedback loop

Coordinate data collection, reporting and information analysis within Gainsight.

Work across departments to communicate pain points and develop programming to address.

Analyze quantitative and qualitative information to develop new customer-facing programs to drive positive customer outcomes.

Need to have:

Proven program management skills in a SaaS environment, including ability to develop, documentation and execution of a large-scale rollout

Experience in identifying metrics to support growth and change management within programming

Self-starter who proactively identify areas of need and takes steps to mitigate

Experience in building a business or major department within a larger company

Effective communication and collaboration skills, both verbal and written as well as in working with a diverse team and multiple levels of management.

Growth Mindset and strong organizational skills
Up to 20% Travel

Nice to have:

Experience in Customer Success

Experience with Gainsight, Salesforce, Guide CX, Monday.com

The salary range posted is On Target Earnings (OTE), which is inclusive of base and variable pay. When making an offer of employment, Veeam will take into consideration the candidate’s expectations, experience, education, scope of responsibility for the role, and the current market demands.

United States of America Pay Range

$125,400—$179,100 USD

Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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