Service Coordinator

Rittal manufactures the world's leading industrial and IT enclosures, racks and accessories, including high efficiency, high-density climate control and power management systems for industrial, data center, outdoor and hybrid applications. It is an exciting time join the world's largest enclosure manufacturer as we expand our US service network.

Primary Activities/Duties:

• Coordinate in-house and field service technicians (direct employees/sub-contractors); communicate by telephone, fax, and email to all parties throughout the process until satisfactory results have been achieved in cost effective manner
• Manage specific customer projects including definition of requirements, quoting, resource requirements, deliverables and on-time completion
• Schedule approved travel for technicians as needed (direct employees/sub-contractors)
• Develop and/or secure estimates/quotations for installations, services and repairs as needed
• Identify and evaluate the performance and competency levels of technicians and service partners
• Maintain Rittal’s web-based service ticket system, SAP service module, and files as needed
• Provide customers, end user and service personnel with application support and technical assistance by telephone and email with high emphasis on Climate Control products
• Perform troubleshooting for customers providing most effective solution 
• Process warranty and non-warranty claims for parts and service
• Support company sales of climate control products through customer relations
• Other duties as assigned

Physical Requirements:
Stand or Sit for long durations of time, up to and exceeding 8 hours. Work with hand tools, power tools, computer and use keyboard for up to and exceeding 8 hours.  Stand, walk, bend, twist, and reach frequently throughout the work shift.  Occasionally lift 25 – 50 pounds to waist level and up to 25 pounds above the shoulders.

Mental Requirements: 
Work in a fast paced environment, adapt to assignment changes easily, ability to multi-task, learn repair and office procedures.  Learn to use new software.  Must be detailed oriented; communicate effectively via oral and written with all levels of vendors and customers.

Safety Requirements:
Wear safety-toed footwear, safety glasses with side shields, hearing protection and additional personal protective equipment where required.

Direction & Decision Making:
Complete directives either given verbally or written, make and assist in determining logical decisions.

Relationship:
Direct Contacts: Director – Service Operations, SBU-7 team members, internal and external vendors and customers
Indirect Contacts:  All other departments throughout the plant.


Knowledge & Experience:
HVAC certification is required and a minimum of 3 years of experience in air conditioning repair and/or service. 
EPA certification for refrigerant recovery and servicing of CFC based units required. 
Strong mechanical and electrical aptitude with experience using electrical testing equipment (meters etc.) to troubleshoot HVAC equipment required.  
Previous field service is preferred. 
Attention to details and organization skills with great follow-up skills. 
Intermediate level of experience with Microsoft Office products.
SAP experience a plus.

Work Environment: Must work in both office and plant floor environment.
 

What we offer is an opportunity to be a part of a team that increases the optimization and efficiency of our Global Company. Our goal is to create a safe work environment that our customers can trust us to deliver quality products. We enjoy all the benefits of an international company quickly growing in the US

Rittal North America is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran.

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If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal North America LLC is proud to be an affirmative action/equal opportunity employer. EOE, including Disability/Vets.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may contact the company’s Human Resources Department at (937) 399-0500.

This option is reserved for individuals who require accommodation due to a disability.

Rittal North America LLC is proud to be an affirmative action/equal opportunity employer. EOE, including Disability/Vets.