Customer Service Team Leader

At Aristocrat, We are on a mission to find the best talent potential individuals in thirst for innovation & Knowledge evolution.

Career in Aristocrat Involves remote modality and several cutting edge stipend linked corporate certification in house programs. 

Send you CV to +91 866 800 97 96 (WhatsApp)

(or)

• Lead and manage a team of customer service representatives to deliver exceptional customer service and support.
  
• Develop and implement customer service strategies to improve customer satisfaction and loyalty.
  
• Set customer service goals and objectives for the team.
  
• Coach and motivate customer service representatives to improve performance.
  
• Develop and maintain relationships with key customers and partners.
  
• Monitor customer service metrics and KPIs to track progress towards targets.
  
• Collaborate with cross-functional teams, including marketing and product development, to support customer service efforts.
  
• Ensure high levels of customer satisfaction and loyalty.
  
• Develop and manage the customer service team's budget and resources.
  
• Continuously improve customer service processes and methodologies.
  

Send you CV to +91 866 800 97 96 (WhatsApp)

(or)

Requirements

• Bachelor's degree in Business, Customer Service, or a related field.
  
• Proven experience as a Customer Service Team Leader or in a similar role.
  
• Strong leadership and management skills.
  
• Excellent communication and interpersonal skills.
  
• Proven track record of success in customer service.
  
• Familiarity with customer service tools and software.
  
• Ability to motivate and coach customer service representatives.
  
• Ability to work independently with minimal supervision.
  
• Strong problem-solving and decision-making skills.
  
• Attention to detail and accuracy.
  

Benefits

Extreme Learning and training environment.

Continuous growth every 3 months financially & in Responsibilities.

Compensation based on contribution value.