Offer summary

Qualifications:

BS/Masters in quantitative fields such as economics, statistics, finance, engineering, or computer science., 2-4 years of experience in data analysis and driving insights for decision-making., Strong verbal and written communication skills, particularly in data storytelling., Proficient in SQL and familiar with business intelligence tools like Tableau or PowerBI..

Key responsabilities:

Collaborate with internal clients to operationalize customer experience recommendations.

Analyze pre-sales and post-sales processes to identify improvement opportunities.

Deliver insights on historical trends to enhance growth and retention.

Create dashboards to provide deeper business understanding and meet external customer needs.

Job description

The Role

We’re looking for an analyst to join Outreach’s Business Intelligence & Analytics group. This role partners with internal stakeholders across including Customer Experience & GTM, as well as our business partners (Engineering, Technical Support, and Finance) as needed to identify, address, and support business needs using a data-driven approach. You will deliver reporting solutions as well as ad-hoc analyses that provide recommendations for operational improvements across customer success and meet customer needs. This position is an Individual Contributor and reports to the Director, Strategy & Analytics

About the Team

The Business Intelligence & Analytics team is responsible for guiding our stakeholders to strong, data-driven decisions by providing key insights, opportunities for operational excellence, and day-to-day reporting necessary for effective customer acquisition, engagement, and successful account management. We are in a unique position to provide both high-level recommendations as well as deep-dive analysis due to both our robust data availability and close relationships that result from a centralized Business Intelligence & Analytics team.

Location: We are open to remote within the US. #LI-Remote

Your Daily Adventures Will Include

Contribute to the operationalization of CX focused recommendations by collaborating with internal clients using a consultative approach

Gain an understanding of both the Pre-Sales and Post-Sales SaaS GTM motion to identify areas of opportunity with our processes

Deliver expert insights into historical trends and operational impacts that can directly improve growth and retention at Outreach

Meet the data-specific needs of our external customers through partnerships with Customer Success Managers as needed

Leverage data and systems to create dashboards to drive deeper understanding of our business

Grow communication and relationship building skills across a range of audiences, using data storytelling principles

Our Vision Of You

BS/Masters in quantitative related fields such as economics, statistics, finance, engineering, or computer science

2-4 years experience analyzing and using data to drive insights and decision-making

Strong verbal and written communication skills, specifically in regards to data storytelling

Ability to transition from working at a detailed data level to presenting high level findings to management

Basic understanding of statistics and probability concepts

Capable of using SQL for data transformation and analysis on million+ row datasets

Capable of using business intelligence and reporting solutions (e.g. Tableau, PowerBI, Lookr)

Experience with data science tools (e.g. R, Python) or familiarity with data science concepts and processes

Experience and understanding of a SaaS business model and related KPIs

Experience in management consulting, business strategy, or planning

The base salary range for this role is $81,000 - $100,000. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.

#LI-SC1

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