Business Intelligence Specialist

Description

Our Business Intelligence Specialist will enable a data-driven strategy at Resolver by building dashboards and providing insights on key results. This is a role where you will work with stakeholders across the business to define how data impacts our business. The future state is a data-centric culture where leaders are empowered with self-service data for decision-making. You will drive conversations across the company on the insights in our data and how we can use them to improve results.

About Resolver:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose. 

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise. Resolver has also been named one of Canada’s Great Places to Work six years in a row! 

What you'll be doing:

Data Analysis (60%)

• Serve as a centralized reporting agent for all divisions at Resolver, adjusting monthly reports with updated data sources and resolving issues with current reporting as required
• Provide new reporting, dashboards and other visualization to the business that will support growth
• Proactively identify trends and business insights that improve results against core corporate KPIs: ARR, win-rate, back-to-base revenue
• Collaborate with key stakeholders on division-level reports across services, product, sales, marketing and division leads
• Ability to break down complex business challenges, identify root causes and develop data-driven solutions is crucial 

Data Management(30%)

• Detect data quality issues and their root causes; implement fixes and design data audits to capture the issues in the future
• Monitor dashboards to ensure they’re functioning properly. Troubleshoot when issues arise
• Maintain standards for key metrics to avoid inconsistency in reporting across dashboards and teams
• Make use of historical metrics when setting up reporting, with aim of enabling teams to deliver and exceed on division-level and corporate-level objectives
• Write and maintain documentation to support our goal of being a data-centric culture; support data integrity. Document untapped data sources that teams could leverage in future reporting

Strategy (10%)

• Regularly report to stakeholders on the business impact of the BI infrastructure and BI-related projects
• Understand stakeholder requirements and anticipate future needs as it relates to data and data management
• Continuously advance our data culture by researching the market and recommending industry best-practices

What you bring to the table:

• 3-5 years work experience working with BI tools (e.g. Tableau, Power BI, Looker, Domo).
• Expert at building intuitive, well-thought-out dashboards that users love. A keen eye for data visualization and finding elegant solutions for making complex data understandable
• 2+ years data modelling, analysis, cleaning and QA
• Experience with SQL
• Post Secondary degree is required

Nice to haves:

• Background in analytics, mathematics or another quantitative field would be amazing
• Experience with Python or R is a plus. Experience with predictive data analytics and data viz libraries would be a big asset (e.g. Scikit-learn, SciPy, Statsmodels, Matplotlib, Plotly)
• Experience with Snowflake would be a major asset, as would experience with CRM data

What we’ll give you in return:

• Health and Wellness Benefits: 100% paid by us for health, dental & vision from day one. 
• Professional development: we have an external learning budget to help you grow and develop.  We host a learning workshop about every 6 weeks on topics like Time Management, Self-Awareness and Giving Feedback; we also have e-learning to meet the needs of our remote team. We offer a Career Development Program to help you identify and build your skillsets for internal growth opportunities and beyond. We also have a Coaching Program for all our managers. We know how important it is to have a good boss, so we invest in their development.
• Vacation: it's open, which means we don't worry about an accrual clock. On average, we see most folks enjoying between 3-4 weeks off a year.
• Parental leave: Best-in-class top-up for new parents - 100% for 15 weeks new parents and a bonus 5 weeks for birth mothers.
• RRSP: Matching up to 2.5% 
• Flexibility & trust – While we are remote for now, we enable our team to create a work environment that will set them up for success. We hire adults and we trust you to manage your outcomes. Day-to-day, everyone is given the option to decide whether they want to work remote or in-office depending on the needs of their role.
• In the Office – You will have access to snacks and beverages and in-office fun like ping pong, group lunches, karaoke & games. We provide lots of opportunity for team socials too, including the folks who are remote!

Interested?!

If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. 

We truly appreciate all interest and will happily reply to qualified candidates!

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]