Solution Architect - ITAM (US or Canada)

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers. Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow. NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams. We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

• NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. Founded with the insight that technology has the power to make people’s lives better and recognized as one of the world’s most innovative companies, ServiceNow provides a platform that makes workflows work. We are hiring for a Solution Architect – ITAM who will be responsible for leading the successful delivery of ServiceNow solutions and services. The Solution Architect will be responsible for architecting, leading and designing solutions using leading practices on complex professional services projects.

Your Impact

• Proven consulting experience as a key technical resource leading the development and delivery of ServiceNow ITAM solutions in client environments
• You will work with our clients directly to help transform business solutions and deliver solutions using your knowledge of ServiceNow platforms
• Architect and design ServiceNow ITAM solution, lead technical teams in the implementation and operations of ITAM/SAM solutions
• Experience and leading ServiceNow ITAM custom integrations and implementations
• As a Solution Architect, you will be a critical liaison among client partners, technical resources, and key project stakeholders
• Knowledge of ITIL, minimum Foundation level, ideally higher
• Proven experience with key technologies relevant to the ServiceNow ITAM integration
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Create and execute development plans as appropriate to meeting changing needs and requirements
• Help integration team in planning and packaging the ServiceNow integration solution
• Conduct requirements gathering workshops
• Presales Demo and Proof of Value for prospective customers.
• Conduct ITAM Requirements Analysis sessions and customer workshop
• Troubleshoot and support ServiceNow based applications and systems
• Draft use cases and functional requirements, proposal, SOW documents for solutions
• Reviewing and providing guidance on functional requirements documentation
• May provide technical assistance in a pre-sales capacity
• Design custom or product-based solutions based on ServiceNow applications

Your Experience

• 8-12 years of IT Services and proven business architecture experience
• Must be technically proficient in the following product lines: ITAM, SAM, HAM
• Proven consulting experience as a key technical and business process resource leading the development and delivery of Asset Management, SAM, HAM Integration solutions in client environments.
• Lead clients in their efforts to take advantage of the ServiceNow functional capabilities and in their efforts to improve their ITAM SAM processes
• Invest and maintain expertise in ITAM & SAM product process capabilities, features and complimentary processes (APM is a plus)
• Domain knowledge and experience with Strategic Portfolio Management and Application Portfolio Management practice capabilities a plus

Education & Certifications: 

• Bachelor’s degree in Computer Science, Business Administration, and/or equivalent work experience.
• ServiceNow CIS and/or CSA certifications (preferred)
• At least 2 ServiceNow CIS Certifications (CIS-ITAM SAM, HAM or APM preferred)

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf