Customer Support Representative (Columbus, OH

We are growing and expanding! ContactUs Communications is based in Columbus, Ohio and is currently looking for individuals for our client’s need.

About The Customer Support Representative Position:

The Customer Support Representative will be responsible for ensuring the customer’s needs are met via inbound calls. The rep will provide exceptional service to existing customers through service-related transactions, including processing transactions. 

What a typical day looks like: 

Candidates will be scheduling rides to doctor appointments. Agents will be calling for process resolution and escalation. They will be handling escalations from case managers, case coordinators and member advocates.

Responsibilities: 

• Strong Communicator
• Professional verbal and written communication skills; articulation, grammar, and business writing
• Connect with people, build relationships, and create a strong network
• Have a positive, cheerful outlook and be optimistic
• Have self confidence that instills sureness in knowledge of the plan benefits and limits
• Be able to problem solve by identifying client needs/want/problem
• Proactively look for opportunities for rescheduling, restoring confidence
• Exercise conscious control of the time spent on activities to increase effectiveness, efficiencies
• Be able to effectively communicate to customer by phone and at times via email
• Be a problem solver: identify what is being asked, if there is no solution what can we do later?
• Exercise control of the call

Qualifications:

• Must be at least 18
• Must have HS diploma or GED
• Must have your own computer/laptop
• Must be able to pass a speed test for high-speed internet
• Must have an ethernet cord, a high-quality headset with microphone and a quiet workspace
• 2 years of customer service experience
• Comfortable using PC platforms including Microsoft Office

• Ability to type 25 wpm or greater
• Excellent troubleshooting skills
• Flexible team player with ability to execute duties efficiently
• Reliable and conscientious
• Good organizational skills and work habits
• Ability to work alone with minimal assistance
• Strong communication skills: verbal, and written communication
• Confidence to ensure the stillness of the plan 

Benefits:

• Paid Time Off
• Paid Training
• Medical/Dental/Vision Insurance
• 401K Plan
• Opportunity for advancement
• Competitive starting wage
• Work in the comfort of your home after training

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.  

EEO Statement: 

ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.  

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