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Customer Support Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Colombia

Offer summary

Qualifications:

Strong written and verbal communication skills, Detail oriented and attentive to detail, Ability to learn and follow processes, Basic Microsoft Excel skills, Prior inbound/outbound phone call experience preferred.

Key responsabilities:

Create digital packing slips in warehouse management system
Solve Stocking PO tickets as assigned
Send email communication to vendors as needed
Make outbound phone calls to vendors as necessary

CloudHire Human Resources, Staffing & Recruiting TPE https://cloudhire.ai/

11 - 50 Employees

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Job description

We are seeking a full-time Inbound Support & Reconciliation Specialist to work alongside our US-based

Merchant Operations team. This role will support our eCommerce websites and other warehouse

channels.

Responsibilities:

Creating digital packing slips in our warehouse management system
Solve Stocking PO tickets as assigned
Send email communication to vendors as needed.
Make outbound phone calls to vendors as needed.
Automotive interest or knowledge is plus.
You will be working with automotive products and reviewing the condition of the product.

We are a technology-focused team and our processes run through cloud-based applications and are fully

accessible through remote access.

Requirements

Strong written and verbal communication skills.
Detail oriented and has a high level of attention to detail
Ability to learn and follow processes
Ability to work in a fast-paced environment with tight deadlines and shifting priorities.
Active listener and good team collaborator.
Basic Microsoft Excel skills
PC proficient
Prior inbound/outbound phone call experience preferred
Not required, but a plus: Knowledge of automotive parts

Technical Requirements: