IT Support Engineer

PFH Technology are looking for an IT Support Engineer to join our clients growing team.

Objective: To work as part of the Device Enhancement Team to upgrade hard drives on Windows end user devices.

Contract: 12-month contract

Location: Ireland with occasional onsite visits required

Responsibilities may include, but are not restricted to:

·         Install and configure computer hardware and peripherals, operating systems and applications

·         Knowledge of the internal components of a desktop computer, including storage drives, motherboard, and power supply.

·         Understanding how to use disk cloning tools

·         Knowledge of how to manage partitions, format the drive, etc

·         Geographical based to provide onsite support in specific site or multiple sites i.e. mobile

·         Liaising with the Coordinators to receive upgrade schedule, arriving on-site to perform the upgrades, managing any issues through to resolution & ensuring a good customer service experience

·         Escalate issues (Application, Hardware) where necessary to the technical point of escalation.

·         Prioritise, manage and responding to Service Desk calls in a timely manner logged on the service desk system; including travel to sites to support users within our geographical region

·         Establish and build on good working relationship with customers & end-users

·         Liaise with third party vendors for software \ hardware installations

·         Troubleshoot and if required, referral of hardware faults to third parties

·         Troubleshoot system problems, diagnose and solve software faults

·         Be aware of & contribute to the Knowledge Base

·         Complete post upgrade forms or checklists for central team

·         Deal with ‘how to’ and information requests including data security and ICT policies

·         Liaison with local and national ICT teams

·         Engagement with service providers

·         Site assessments

·         Undertake necessary training appropriate to the role

Other

·         Coordinate office activities to secure efficiency and compliance to procedures and processes

·         Create and update records and databases with personnel, financial and other data

·         Submit timely reports and prepare presentations/proposals as assigned

·         Assist and interact with colleagues & project teams as requested  

·         Full clean Irish Driving Licence

Experience:

·         Must have a minimum of 1 years’ experience working in an IT Support environment

·         Must demonstrate experience of having an excellent working knowledge of the full Microsoft Office suite and report writing.

·         Demonstrate good problem solving, analytical and decision making skills

·         Demonstrate evidence of production of quality deliverables

·         Demonstrate understanding of Irish Healthcare system

Business Competencies:

• Excellent written and oral communication skills
• Excellent teamwork and interpersonal skills.
• Proven ability to organise work with an organized manner
• Self-starter with a willingness to take responsibility

·         The ability to interact with key stakeholders in a professional manner

Education:

• Third Level Education Qualification is preferable
• Professional certificates such as Comptia, Microsoft, Cisco is preferable

PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.