Customer Support Operations CUB Internship

Acronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for a Customer Support Operations Intern from CUB University to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.

Join our Support Operations team as a Summer Intern and gain hands-on experience working on impactful projects that improve operational efficiency, data analysis, and process enhancements. This internship offers the opportunity to work on research and analytical projects, collaborate with cross-functional teams, and develop insights that will help shape our strategies in support operations. You’ll contribute to key initiatives, including tool usage analysis, process optimization, and data-driven decision-making.

WHAT YOU’LL DO

• Conduct research and gather data related to support tools, processes, and operational improvements
• Analyze data to identify trends, gaps, and opportunities for process optimization
• Assist in developing reports and presentations to share project findings with stakeholders
• Collaborate with different teams, including Analytics, Compliance, Training, and Knowledge Base teams
• Participate in brainstorming sessions and contribute to project planning and execution
• Document processes and create user-friendly documentation where needed
• Support ad-hoc projects and tasks as assigned by the Support Operations leadership

WHAT YOU BRING

• Currently pursuing a Bachelor’s or Master’s degree in Business, Data Analytics, Information Systems, Operations Management, or a related field
• Strong analytical and problem-solving skills with the ability to interpret data effectively
• Proficiency in Microsoft Excel and PowerPoint; experience with data visualization tools is a plus
• Excellent written and verbal communication skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Detail-oriented with strong organizational skills
• Prior experience with research, data analysis, or project coordination (through coursework or previous internships) is a plus

WHAT YOU WILL GAIN

• Hands-on experience working on real-world projects within a global support operations team
• Exposure to various support systems, tools, and processes used in a cybersecurity company
• Mentorship from experienced professionals and opportunities for professional development
• Development of analytical, communication, and project management skills
• Opportunity to present your findings to senior leadership at the end of the internship

WHO WE ARE

Acronis is a global cyber protection company that provides natively integrated cybersecurity, data protection, and endpoint management for managed service providers (MSPs), small and medium businesses (SMBs), enterprise IT departments and home users. Our all-in-one solutions are highly efficient and designed to identify, prevent, detect, respond, remediate, and recover from modern cyberthreats with minimal downtime, ensuring data integrity and business continuity. We offer the most comprehensive security solution on the market for MSPs with our unique ability to meet the needs of diverse and distributed IT environments.

A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses.

Our corporate culture is focused on making a positive impact on the lives of each employee and the communities we serve. Mutual trust, respect and belief that we can contribute to the world everyday are the cornerstones of our team. Each member of our “A-Team” plays an instrumental role in driving the success of our innovative and expanding business. We seek individuals who excel in dynamic, global environments and have a never give up attitude, contributing to our collective growth and impact.

Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances.

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