People Operations Analyst

It's fun to work in a company where people truly BELIEVE in what they're doing!

Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.

As a People Operations Analyst at Fullsteam, you will play a critical role in ensuring efficient people processes, analyzing data, and supporting various people/HR functions to improve overall People service delivery. This role is integral to the smooth operation of our People/HR department and involves continuous collaboration with other team members and departments to implement best practices and innovative solutions. The ideal candidate will possess strong analytical skills, a deep understanding of People/HR operations, and the ability to manage multiple projects in a fast-paced environment.

Responsibilities and Duties:

• Develop, implement, and maintain People/HR processes and procedures to ensure efficiency and consistency across the organization.
• Identify and implement process improvements to enhance the efficiency of people operations.
• Create and update standard operating procedures (SOPs) for people processes to ensure compliance and streamline workflows.
• Ensure consistent communication and support for employees.
• Monitor adherence to people/HR policies and procedures and provide guidance and support to employees and managers.
• Conduct regular audits of people/HR processes to ensure compliance with internal policies and external regulations.
• Collect, compile, and analyze data to support people/HR activities and decision-making. Generate regular and ad-hoc reports on key metrics (e.g., headcount, turnover, diversity).
• Support the administration and maintenance of Workday. Troubleshoot system issues and collaborate with Workday team to resolve them.
• Provide support for people/HR projects and initiatives, such as performance reviews and employee engagement surveys.
• Ensure compliance with federal, state, and local employment laws and regulations.
• Support federal, state, and local compliance reporting requirements.

Skills and Competencies:

• Ability to identify issues, analyze data, and develop practical solutions to complex problems.
• Ability to evaluate processes from a business analyst perspective, including defining and documenting workflows, identifying inefficiencies or opportunities for improvement, and developing actionable plans to enhance effectiveness and alignment with organizational objectives.
• Capability to think strategically and critically evaluate situations to make informed decisions.
• Strong interpersonal skills to work effectively with diverse teams and build positive working relationships.
• Exceptional ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Ability to handle sensitive and confidential information with discretion.
• Strong written and verbal communication skills.

Experience and Education Requirements:

• Bachelor's degree in Industrial Engineering, Business Administration, Human Resources, or related field. Master's degree is a plus.
• 3 years of relevant professional experience.
• Experience in process improvement methodologies (e.g., Lean, Six Sigma) is a plus.
• Workday experience is preferred.

Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.