People Operations Manager

About Addi

We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.

We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

About the Role

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

What’s the mission you’ll drive

Lead and optimize the end-to-end employee lifecycle, ensuring compliance, efficiency, and seamless execution of HR processes. As a strategic partner to Legal, Finance, Talent Acquisition, and People Analytics, you will build scalable, audit-ready processes that drive business growth and operational excellence.

What you will do

• Implemented and enforced People policies and controls to ensure compliance with local labor laws and mitigate risks for both the SaaS and “Addi - Compañía de Financiamiento”

• Established and executed structured onboarding and offboarding processes that ensure compliance, efficiency, and a seamless employee experience within the first six months, ensuring 100% of employee lifecycle processes are fully documented, legally compliant, and aligned with company policies.

• Designed, implemented, and continuously optimized the payroll process, ensuring zero errors and execution.

• Ensured compliance with audit requirements for employee documentation and information within the first three months, guaranteeing that all People Operations processes and records are organized, up to date, and audit-ready.

What we’re looking for

• People Operations Expertise

  • 7-10 yrs in People Operations, HR, or related fields, with a proven ability to lead both teams and HR processes.

  • Skilled in designing and implementing structured onboarding, offboarding, and workforce planning processes from scratch, ensuring a seamless and compliant employee experience.

  • Proven ability to build and enforce scalable, audit-ready HR processes, ensuring 100% compliance with labor laws and company policies while minimizing risks.

  • Fluent in english.

• Compliance & Risk Mitigation

  • Proven ability to collaborate with legal team and advisors to drive audits and ensure regulatory compliance.

  • Demonstrated proficiency in conducting people ops audits and risk assessments, ensuring all employee lifecycle processes remain audit-ready and legally sound.

  • Proven ability to identify and mitigate compliance risks in employment contracts, terminations, and workforce planning.

• Leadership & Cross-Functional Collaboration

  • Proven ability to build, lead, and scale a high-performing People Operations team, ensuring all members are cross-trained and adaptable.

  • Skilled in acting as a strategic partner to Legal, Finance, Talent Acquisition, ensuring people operations align with business goals.

  • Committed to fostering a culture of accountability, adaptability, and operational excellence, driving continuous improvement across HR processes.

• Process Optimization

  • Skilled in integrating and optimizing HR systems (BambooHR, Ashby) to ensure compensation structures, contracts, and compliance records are up to date.

  • Demonstrated ability to implement data-driven process improvements, ensuring people ops scalability and operational efficiency.

  • Nice to have: Proven proficiency in automation tools (e.g., ChatGPT, HRIS) to streamline people operations workflows and reduce manual workload.

• Payroll & Compensation Administration

  • Proven ability to design, implement, oversee and continuously optimize payroll operations, ensuring consistent accuracy, compliance, and efficiency in complex payroll structures.

  • Skilled in partnering with cross-functional teams to establish processes for integrating compensation, contracts, and employee data into HR Systems

Why join us?

• Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.

• Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner

• Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.

• Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it.

• Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.

How the hiring process looks like

We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like:

• Step 1: People Interview (30 min)
  A conversation with a recruiter to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role.

• Step 2: Deep Dive Interview (60 min)
  You'll meet future colleagues and cross-functional team members to get a feel for how we work together. We’re looking for strong contributors and cultural fits, so bring your questions, too!

• Step 3: Initial Interview (45-60 min)
  A more in-depth conversation with the hiring manager, where we explore your skills, experience, and problem-solving approach. We want to understand how you think and work.

• Step 4: Case Study (3-5 Days)
  You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 5: Co-Founder Interview
  If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure mutual excitement. From there, we’ll move quickly to an offer and discuss next steps.

We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to always providing feedback, ensuring that you walk away with valuable insights from your experience with us.