Workday Global AMS Manager (Application Managed Services)

The Manager – Global Application Managed Services (AMS) is expected to provide expert guidance to the AMS management team and their subsequent team members. This individual will play a key role in helping our clients plan and meet their business objectives and ensure successful end user adoption during a Workday post-production lifecycle. This individual will provide senior-level guidance and delivery of Workday solutions. The Manager will assist the sales team with sales activities, including orals, estimations, and Statements of Work (SOWs). This person works closely with Service Delivery Managers, Project Managers, and Managing Consultants to lead and act as a liaison between the AMS teams and the Senior Director of AMS. This person will assist in identifying business needs, staffing projects, enabling practice asset development, and ensuring that the work/life balance of our consultants is monitored and adjusted appropriately.

Key Responsibilities:

• Onshore Functional lead who leads HCM workstream for the assigned set of accounts (Workday HCM certification is mandatory).
• Apply and execute various AMS & Implementation  methodologies\activities in these Workday HCM engagements
• Should collaboratively work with the GDC team on day -day activities, incidents, root cause analysis and other work requests
• Provides on-call support and holiday coverage as required
• Deep knowledge in SLA constructs and adherence
• Coordinate with external and internal stakeholders to create high business impact.
• Contribute to the operational efficiency of the Workday practice.
• Proactively identify and develop reporting dashboards to improve Workday utilization, creating solutions that support metrics for IT and the business at large.
• Work with clients to identify/resolve all issues that could impact project scope and/or timeframe.
• Maintain the Workday platform with a focus on reporting (including scheduled reports), business process maintenance, security administration, data loads and data audits
• Ensures system design fits the needs of the user. 
• Comfortable with leading multiple tasks and projects simultaneously, prioritize tasks effectively, and thrive in a fast-paced, dynamic environment 
• Ability to ensure team delivers the project deliverables on time and do consistent timely reminders with vendors and project team
• Drive continual business processes improvements throughout the organization
• Lead a team of Workday consultants across multiple engagements

Skills & Requirements:

• Possess 3-5 years of Workday (or other ERP) Consulting implementation experience. 
• Bachelor’s degree or equivalent. 
• Proven experience leading a virtual team. 
• Required characteristics: fast learner, detail oriented, decisive, and enjoy fast paced work environments. 
• Must work well within and across teams to get things accomplished. 
• Possess sales engagement experience estimating and presenting to prospects. 

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Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
• Raise the Bar: We always aim for excellence in how we work and what we deliver.
• Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
• Do the Right Thing: We all lead with integrity and always make the ethical choice.
• Own It: We own the outcomes for our company, colleagues, and community.