Offer summary

Qualifications:

Strong customer service skills and prior experience with IT concepts., Experience with Microsoft Office applications and a detail-oriented mindset., Excellent verbal and written communication skills, with a focus on active listening., 1-2 years of prior helpdesk and/or customer support experience is preferred..

Key responsabilities:

Provide guidance and best practices for using Rent Manager applications.

Deliver superior customer service to end users via phone and email.

Assist customers with issues related to property management software, including troubleshooting and remote sessions.

Document and track issues in the ticketing software and collaborate with internal departments to enhance customer satisfaction.

Job description

Only available to candidates working from the Greater Cincinnati, OH area*

Are you the resident expert for all things tech among your family and friends? Are you looking for a fully remote/work from home job that keeps your morning and evenings free for other responsibilities? For you, fulfillment comes when you can focus on one problem and drive it to completion. Details and accuracy are what motivates you and you won’t rest until the problem is resolved.

LCS is actively pursuing Technical Support Specialists to become experts on our software and resolve customer issues. Our customers rely on Rent Manager to keep their business up and running. Whether it’s an issue with their data, network connectivity, a report, or our mobile app, our customers will rely on your knowledge to get their problems solved.

If becoming an expert in a new field and using your knowledge to troubleshoot problems excites you, then apply today.

This position is fully remote/work from home and only available to candidates who will be working from the Greater Cincinnati area. This role is part-time with a set schedule of Monday-Friday 11 a.m. - 3 p.m. EST.

Responsibilities

Provide guidance and best practices to those utilizing our Rent Manager applications.
Provide superior customer service to our end users over the phone and via email.
Assist customers with questions and issues relating to our property management software, Rent Manager (e.g., printing problems, installation, and troubleshooting within the program). This may involve conducting remote sessions with customers.
Document and track the status of all issues in a timely fashion within our ticketing software.
Work in conjunction with internal departments to improve processes resulting in customer satisfaction.

Requirements

Strong customer service skills
Prior experience with IT concepts
Experience with Microsoft Office applications
Established work ethic
Excellent attendance and personal accountability
Strong communication skills – both verbal and written
Self-starter and ability to stay motivated independently
Detail-oriented
Critical thinker
Ability to demonstrate active listening during calls

Preferred Qualifications

Understanding of WAN/LAN concepts
Basic understanding of networks
Terminal Service experience
1-2 years of prior helpdesk and/or customer support experience
Fast-paced

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

LCS is an Equal Opportunity Employer.

**Email communications from LCS may appear in Junk, Spam, or Promotions (Gmail) email folders. We recommend checking all email folders while communicating with us.

#LI-Remote

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