Offer summary

Qualifications:

Proficient in Salesforce, SQL, Python, Bash, or IT networking., B2B experience with the ability to support business clients., Fluent in German (B2+) and English (B1/2+) for effective communication., Strong problem-solving skills and ability to navigate complex product suites..

Key responsabilities:

Serve as the first point of contact for clients experiencing platform issues.

Troubleshoot and resolve client issues while building trust.

Collaborate with Product & Engineering teams on bugs and feature requests.

Identify and automate repetitive tasks to enhance customer experience.

Job description

Intro

Are you passionate about delivering the best customer experience? Do you know how to navigate complex products and strive to become the go-to expert? Are you a tech-savvy problem solver eager to take on a hands-on role where you'll learn, build, and automate processes? Then, join DataGuardâs Team!

Company

We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 250 team members worldwide and with offices in Munich, Berlin, London, Stockholm, and Vienna, we help more than 4,000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation, self-serve capabilities, and additional tailored expert advice, we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

Responsibilities

YouÂ areÂ theÂ firstÂ pointÂ ofÂ contactÂ forÂ ourÂ clientsÂ whenÂ ourÂ platformÂ doesÂ notÂ behaveÂ asÂ expected.
YouÂ createÂ trustÂ andÂ troubleshootÂ issuesÂ untilÂ aÂ resolutionÂ isÂ delivered.
YouÂ collaborateÂ withÂ ProductÂ &Â EngineeringÂ teamsÂ whenÂ bugsÂ orÂ featureÂ requestsÂ fallÂ outsideÂ yourÂ scope,Â advocatingÂ forÂ customersÂ internally.
YouÂ identifyÂ manualÂ andÂ repetitiveÂ tasks,Â introducingÂ newÂ processes,Â documentation,Â andÂ automationÂ toÂ enhanceÂ customerÂ experience.
YouÂ haveÂ GermanÂ (B2+)Â skillsÂ andÂ canÂ confidentlyÂ handleÂ clientÂ calls.
YouÂ haveÂ EnglishÂ (B1/2+)Â skillsÂ andÂ canÂ communicateÂ effectivelyÂ withÂ clientsÂ andÂ internalÂ teams.
YouÂ canÂ navigateÂ andÂ masterÂ complexÂ productÂ suites.
YouÂ haveÂ B2BÂ experienceÂ andÂ canÂ supportÂ businessÂ clients.
YouÂ areÂ proficientÂ inÂ Salesforce,Â SQL,Â Python,Â Bash,Â orÂ ITÂ networking.
You will challenge the status quo, optimize processes, and automate low-value tasks.

Benefits

The freedom, trust, and tools you need to do what you love and make an impact in a purpose-driven company.
A competitive salary, flexible working hours tailored to your needs, and benefits catering to health, family, and sustainability.
A secure and future-proof job with a professional working atmosphere and the dynamics of a maturing scale-up.
The possibility to develop into a mentoring path to inspire the up-and-coming talent.
Possibility and budget to further develop existing or new skills.
Lots of responsibility and the possibility to actively shape and define the future of security and compliance.

Profile

You thrive on delivering exceptional service and making every interaction count.
You easily navigate complex products, break down their functions, and explain them with clarity.
A natural with technology, you embrace learning by doing and continuously improving your skills.
You confidently handle customer requests over the phone in German.
You are comfortable communicating in English.
You love tackling new challenges, driving impactful projects, and making a real difference for your colleagues, customers, and the company.

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:Â
No matter your origin, ethnicity, gender identity, religion, or individual requirements, at DataGuard, all that counts is the person you are. As Guards and Guardettes, we are united not only by our dedication but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills, and together we will make great things happen. We are looking forward to meeting you!

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