Bachelor's degree in finance, business, or a related field., Strong communication and interpersonal skills., Experience in customer service, particularly in mortgage servicing., Proficiency in relevant software and tools for mortgage management..
Key responsabilities:
Manage customer inquiries and provide support related to mortgage servicing.
Ensure compliance with regulatory requirements and company policies.
Collaborate with internal teams to resolve customer issues effectively.
Prepare reports on customer feedback and service performance.
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