Offer summary

Qualifications:

High school diploma or equivalent required; college degree preferred., Minimum of 6 months sales experience, with 1 year preferred., Exemplary verbal, written, and interpersonal communication skills are essential., Strong computer skills, including proficiency with Microsoft Office Suite and typing skills of at least 30 wpm. .

Key responsabilities:

Provide customers with product and service information over the phone and via email.

Build and maintain rapport with customers and reseller agents while addressing inquiries.

Identify customer needs and resolve issues related to billing, sales, and technical support.

Perform follow-ups with customers to ensure satisfaction and escalate calls as necessary.

Job description

Application Deadline: 3/31/2025 or until position filled.

General Summary

The Reseller Support Specialist provides sales support to customers. This position may interface directly or indirectly with customers and the majority of communication will be over the phone or via Email.

Essential Duties/Responsibilities

Provide customers with product and service information
Build and maintain rapport with customers and reseller agents
Communicate effectively with reseller agents
Be positive, confident, reliable, friendly and engaged during all calls
Identify customer needs and resolve problems to inquiries regarding billing, sales and basic technical support
Provide product sales opportunities and promotions
Capture data, enter clearly and accurately
Recognize, document and alert the supervisor of trends in customer calls.
Use customer service skills to appropriately satisfy and retain customers
Utilize tools to check service availability; improve the rate of successful installation
Set appropriate expectations regarding installation and service; reschedule installation appointments as needed
Escalate calls as needed
Perform initial and periodic follow-up with customers to ensure satisfaction
Other duties as assigned

Job Requirements

High school or equivalent required; college degree a plus
Minimum 6 months sales experience, 1 year preferred
Call center experience preferred
Must possess exemplary verbal, written and interpersonal communication skills, strong negotiation skills and a track record of telecommunication products is a plus.
Outstanding telephone and customer service etiquette Strong negotiation skills
Ability to work independently and be self-motivated
Strong computer skills; proficiency with Microsoft Office Suite, Google Earth and Web browser software a plus
Ability to navigate through several applications simultaneously
Keyboard and/or typing skills 30 wpm minimum
Available to work Nights, Weekends, and Holidays
Bi-Lingual Spanish a plus.

Working Conditions

Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Working conditions may include being in an open (shared) cubicle/workspace area.

Disclaimer

This job description is not meant to be an all-inclusive statement of every duty and responsibility which will ever be required of an employee in this position, however, the employee will be held responsible for all duties assigned.

Please feel free to review our Benefits at the following link: https://www.risebroadband.com/careers/benefits/

Required profile