Offer summary

Qualifications:

Excellent written and verbal communication skills, Strong organizational skills and attention to detail, Experience leading teams with a focus on performance improvement, Proven track record in developing sales or customer service teams..

Key responsabilities:

Audit and provide feedback on team execution of key functions

Work with Managers to identify coaching opportunities and performance issues

Participate in monthly team meetings to review performance against goals

Support internal communication and tools updates by auditing understanding and usage.

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by

1) providing the best services for homebuyers

2) led by advantaged underwriting in insurance

3) to protect the whole home.

As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Homeowners of America | Quality Assurance Coach

THE POSITION

As a Quality Assurance Coach, you will ensure every team member delivers an exceptional and consistent homeowner experience. At Porch, we are obsessed with learning, iterating, and delivering the best customer experience in the home services space and retaining our customers for the life of their homeownership. Quality Assurance is a key function in driving this obsession forward.

WHAT YOU DO

As a Quality Assurance Coach, your core responsibility will be to audit and provide feedback on our team’s execution of its key functions. You will provide ongoing and regular feedback on the performance of all team members, work with Managers to provide coaching opportunities, and identify areas of opportunity. In addition, you may assist Managers with determining a team
member’s ability to be successful in their function when performance issues arise.

In addition, you will participate in monthly team meetings with Managers and Training and Development Specialists to review team performance against goals and set commitments for improvements. You will support internal communication and tools updates and releases by auditing for proper understanding and usage of new tools. Your success as a Quality Assurance Coach will be tied to customer satisfaction, core company metrics, team member sales, and team member retention

WHAT TO EXPECT:

Quick recruitment process through video calls.
Pay rate: MXN 134.00 an hour
Training: paid initial training, as well as ongoing training to help you develop in your role and career.
Career path: this is only the beginning! We offer real opportunities for career growth as our team keeps on growing!
Support: You’re working from home, but not alone! Your team is available in real-time to help you be successful!
Work/Life Balance: This is a 100% remote job, which means no more time wasted in traffic! Spend more time at home, where your family needs you!

WHAT YOU BRING:

Excellent written and verbal communication skills
Strong organizational skills and attention to detail
Ability to adhere to and provide recommendations to improve guidelines and policies
A commitment to delivering exceptional customer experiences
A passion for developing people to be excellent individual contributors and team members
Experience leading teams, including coaching to performance improvement and company goals
Proven track record of success in developing a sales or customer service teams
A desire to work in a fast-moving environment and be flexible to change
A positive attitude and pride that stems from doing great work and seeing your team be successful Insurance experience knowledge a plus
Must have experience with excel, and the like, as well as reporting measures to amplify metrics
Willingness to learn the internal QA process and help maintain data
Experience with coaching and providing feedback on areas of opportunity
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.
Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements.

#LI-FQ1

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What’s next?

Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!

Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.

Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.

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