Offer summary

Qualifications:

Previous experience in sales, outreach, customer service, or call center roles is required., A High School Diploma or equivalent experience is necessary, with an associate's degree preferred., Proficiency in Microsoft Suite, Google Suite, and data entry is essential., Strong written communication skills and the ability to think critically are required..

Key responsabilities:

Conduct regular outreach and engagement with members, making 80-100 calls a day.

Provide education on Mindoula’s programs and assess members' behavioral health needs.

Facilitate warm hand-offs to Case Managers and maintain accurate documentation.

Collaborate with the team to achieve goals and respond positively to supervision.

Job description

Program: Mindoula Population Health Program

Are you passionate about making a positive impact on individuals' well-being? Mindoula Health is seeking enthusiastic Outreach & Enrollment Coordinator's to join our Population Health Program team. As an Outreach & Enrollment Coordinator, you will play a crucial role in connecting with our members, providing education, and supporting them throughout their journey to better health.

Location: 100% Remote

Schedule:

Sat & Sun = 9:00 am to 5:30 pm, Monday = 11:00 am - 7:30 pm, Off Tues. & Wed., Thurs. & Fri = 11:00 am - 7:30 pm (in your local time zone).

Position Responsibilities:

Conduct regular outreach and engagement with members virtually (80-100 calls a day).
Provide education on Mindoula’s programs, addressing questions.
Assess members' behavioral health needs and evaluate self-harm risk.
Facilitate warm hand-offs to Case Managers for seamless transitions.
Support members and team through resource development and outreach.
Maintain accurate documentation for optimal member treatment.
Complete case notes and data entry promptly.
Represent Mindoula Health professionally and ethically.
Offer suggestions for program improvement with respect and compassion.
Collaborate with the team to achieve goals.
Communicate clearly with members via phone and email.
Respond positively to supervision for personal growth.
Manage high-stress situations while maintaining healthy responses.
Interact respectfully with members, fostering inclusivity.
Assist with outreach efforts in Population Health and other programs.
Perform additional assigned duties, embracing growth opportunities.

Education & Work Experience:

Required:
- Previous experience in sales, outreach, customer service, engagement, call center and/or enrollment campaigns.
- Proficiency in data entry and database management.
- Minimum of 6+ months experience in a high-volume call center position.
- A High School Diploma or equivalent years of experience.
- Proficiency in Microsoft Suite and Google Suite (calendar, docs, sheets, slides, etc.) and with Apple Products.
- Strong written communication skills with the ability to think critically and problem-solve independently are required.
Preferred:
- An associate's degree from an accredited college or university.
- Experience in the behavioral health or healthcare field.
- Experience working with high-risk, complex adults.
- Completion of Crisis Intervention Training/Crisis Training.
- Familiarity with Electronic Medical Records systems.

Join us in our mission to empower individuals to lead healthier lives. Apply now to become a part of the Mindoula Health team and make a difference in the lives of our members!

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