Offer summary

Qualifications:

Fluency in written and spoken English; Intermediate or Advanced Spanish is a plus., 8+ years of experience in Customer Success or similar roles, preferably in a B2B hyper-growth environment., Strong analytical, writing, and communication skills with a detail-oriented approach., Ability to develop relationships at the C-level and influence process improvements for client excellence..

Key responsabilities:

Build and maintain long-term strategic relationships with key stakeholders in assigned accounts.

Act as the primary point of contact for clients, ensuring their needs are met and issues resolved promptly.

Analyze client data to provide strategic insights and recommendations that align with their business objectives.

Conduct regular check-ins and provide education to clients to maximize their use of our products and services.

Job description

Summary

The Customer Success area aims to provide the best experience for our clients, elevating satisfaction and focusing on the strategy and how Pismo aggregates value for the customer.

What you'll do

Build long-term strategic relationships with key stakeholders in your portfolio and develop a deep understanding of your customers’ business processes, goals, and strategies.
Serve as the primary point of contact for your assigned accounts, fostering trust and confidence in our partnership.
Develop a deep understanding of the customer's business and industry to provide solutions and advice.
Work closely with customers to create and execute a successful plan that aligns with their business objectives and strategy. Also, maximize the value they receive from our solutions, by managing program engagements.
Act as a customer advocate within the company, being the voice of the customer, representing their feedback and needs.
Ensure timely resolution of customer issues, working closely across Pismo teams.
Manage and follow up on client’s KPIs within Pismo (developments execution, platform performance and others).
Analyze and have critical thought on clients’ data to perform a strategic analysis and take decisions based on data.
Provide education and resources to customers to enable them to effectively use our products/services.
Conduct regular check-ins to ensure customers are leveraging the full capabilities of our offerings.
Influence the company to adapt or create new processes with a focus to provide better experience to our customers.
Continuously improve the Client Success area, partnering with your peers to scale the organizational capabilities.

Minimum Qualifications

Language Skills:

Fluency in written and spoken English.

Technical Skills:

8+ years of professional experience in Customer Success (preferable) or similar roles, ideally in a hyper-growth environment of B2B model.
Program management capability.
Structured and critical thinking and high focus on strategy and results.
Detail-oriented with strong analytical, writing, and communication skills.
Innovator soul and receptive to changes.
Ability to develop strong relationships at C-level of enterprise companies.
Influence ability to implement new processes that result in a client excellence experience.
Track record of high customer satisfaction.
Experience working with a full lifecycle of customer success.

Desirable Qualifications

Intermediate or Advanced Spanish
Technical related expertise (development, infrastructure, familiarity with architectural design)
Cloud knowledge (AWS, Azzure, Google)

Core Benefits

Remote work
Flexible hours
Meal & Food vouchers
Remote work financial support
Life Insurance
Medical and Dental
Assistance Employee child care benefit: daycare
Private Pension (2x1)
Vidalink partnership
Support for studying languages
Incentive for AWS and GCP certifications
Sesc Partnership
Performance Incentive Plan

Pismo is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Pismo does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. Pismo also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

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