Content Services Consultant

👋 You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue. 

Who are we?

Klue is a VC backed, capital-efficient high growth SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.

We’re one of Canada’s Most Admired Corporate Cultures by Waterstone HC, a Deloitte Technology Fast 50 & Fast 500 winner, and recipient of both the Startup of the Year and Tech Culture of the Year awards at the Technology Impact Awards.

We’re creating the category of competitive enablement: Competition is everywhere. Klue helps companies build competitive intelligence programs to stay ahead of the pack and win more deals. That’s where you come in. 

As a Content Services Consultant, you will work directly with Klue’s customers to help them elevate and visualize their competitive intelligence data in the Klue platform. Through this partnership, you’ll directly influence how our customers keep up with the market, get ahead of the competition, and ultimately win more deals. In this role, you will analyze customer content, work with customers to build strategic recommendations for improvement, and help fuel best-in-class competitive intelligence programs while ensuring content is optimized for end-user consumption.

Here's what you'll be doing:

• Audit and analyze content to identify opportunities for improvement and strategies for elevating that content within the Klue platform

• Liaise with clients regularly to share your recommendations and gather feedback, all while motivating them to improve their competitive enablement programs

• Develop and deliver best practices on best-in-class compete content to continually drive Klue’s thought leadership in the competitive enablement category

• Monitor third-party content to identify industry trends that keep customers engaged and informed about competitive updates

• Leverage new and existing tools to level-up our content creation processes, including Generative AI, GPTs and partner solutions

What we're looking for:

• You have experience working in customer facing roles and are passionate about taking a consultative approach to solving problems

• You have experience servicing clients in a past role, guiding project plans and driving accountability

• You have experience solving strategic problems and consulting clients on strategy associated with those problems

• You have demonstrated experience using AI tools (like ChatGPT, Claude, or similar) to drive innovation and improve workflows, with a proven ability to identify and implement AI-powered solutions that enhance team productivity

• You are naturally curious, leaning-in on innovation with specific interest in GenAI

• You’re a highly analytical and critical thinkerYou like ambiguity and thrive in fast-paced environments

• You’re a strong communicator both with customers and cross-functionally with internal teams (ex. CSMs, AEs, Product Managers).

• You also love developing thought-leadership

• (Bonus points) You have experience in consulting or professional services.

How We Work at Klue

• Hybrid. Best of both worlds (remote & in-office) You and your team will be in the office 2 days a week.

• Our main Canadian hubs are in Vancouver and Toronto, and most of our teams are located in EST and PST.

Total Compensation & Benefits:

• Competitive base salary

• Benefits. Extended health & dental benefits that kick in Day 1

• Options. Opportunity to participate in our Employee Stock Option Plan

• Time off. Take what you need. Just ensure the required work gets done and clear it with your team in advance. The average Klue team member takes 2-4 weeks of PTO per year.

• Direct access to our leadership team, including our CEO

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Not ticking every box? That’s okay. We take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application.

At Klue, we're dedicated to creating an inclusive, equitable and diverse workplace as an equal-opportunity employer. Our commitment is to build a high-performing team where people feel a strong sense of belonging, can be their authentic selves, and are able to reach their full potential. If there’s anything we can do to make our hiring process more accessible or to better support you, please let us know, we’re happy to accommodate.

We’re excited to meet you and in the meantime, get to know us:

🌈 Pay Up For Progress & 50 - 30 Challenge

✅✅ Win-Loss Acquisition (2023)

🐅 Series B (2021)

🏆 Culture, culture, culture!

🎧 Winning as Women & More!

🐝 About Us

🥅 Product Demo Arena

🔍 Glassdoor

🎥 Youtube

☕️ LinkedIn

🦄 Wellfound (AngelList)