Launch Manager

About us:

Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue. 

Role Overview:

As Launch Manager, you will work directly with our customers to prepare them for long-term success with Miter. You’ll manage in-flight implementations, identify areas to provide training or one-on-one coaching, and ensure a seamless transition from Sales to Customer Success. You’ll have exposure to all functional areas within Miter - Sales, Engineering, Product, Customer Success - and own critical projects to set the foundation for the Customer Experience team. 

Responsibilities:

• Manage the Miter implementation calendar and provide updates on the status of all in-flight projects to the broader Miter team

• Work with customers to migrate their employee and historical payroll data from their current system into Miter 

• Provide training and product guidance throughout the implementation process to ensure that customers are ready to make the transition

• Learn Miter products inside and out, and work directly with our Engineering team to prioritize new features based on customer needs

Qualifications:

• 3+ years of work experience in consulting or a fast-growing SaaS company

• Excellent written and verbal communication skills

• Interest in working cross-functionally with Product, Engineering, and Sales

• Passion for training customers and internal Miter teams

• Tireless work ethic and determination

• High customer empathy and ability to answer product questions

• Attention to detail and strong organization skills

• Ability to keep track of many projects at a time

Interview Process:

Our interview process is thorough — we aim to ensure each person that joins the team is the right fit for Miter and will provide ample information for you to assess if Miter is the right fit for you. The general interview process at Miter will consist of the following steps:

• Recruiter Screen - 30 mins

• Hiring Manager Interview - 30 mins

• Miter Values Interview - 30 mins

• Implementation Presentation - 30 mins

Miter Benefits:

• Competitive Compensation: We ensure we offer competitive market salaries and commission.

• Medical Insurance: Comprehensive medical plans to suit you and your family’s needs.

• Dental & Vision Insurance: Coverage for all your dental and vision needs.

• 401(k) Retirement Plan: Company-matched contributions to help you plan for your future.

• Stock Options: Be a part of our success with equity in the company!

• Unlimited PTO: Take the time you need to recharge and be your best self.

• Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents.

Community and Culture:

• Team Events: Bi-annual company-wide offsites, team offsites, and monthly team-building activities to help us connect as a team.

• Celebrations: Recognizing birthdays, work anniversaries, and milestones with personalized surprises.

Perks and Extras:

• Office Perks: If you’re in-office, enjoy free snacks, coffee, and a collaborative space.

• Commuter Benefits: Pre-tax options for transit and parking expenses.

Equal Opportunity:

Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.