Offer summary

Qualifications:

Bachelor’s Degree or equivalent experience is required., Experience with the ConnectWise product suite, particularly ConnectWise Manage and Sell, is essential., ITIL Foundation Certification or similar industry qualification is desirable., Strong customer focus and excellent relationship-management skills are necessary..

Key responsabilities:

Provide application support to internal users of ConnectWise and related integrations.

Assist with the rollout of ConnectWise applications, including setup, data cleansing, and end user training.

Maintain process and application usage documentation and assist with application maintenance and upgrades.

Ensure effective communication with all stakeholders and manage requests within SLAs.

Job description

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

The Enterprise Applications Engineer is a full-time position with New Era Technology. This role comes with following:

Health Care Benefits
Dental
Vision
401K
29 Days of PTO (Includes Holidays)

The Enterprise Applications Engineer - ConnectWise will assist with the deployment, end user support, implementation, data migration, and training for internal ConnectWise software suite for employees across all New Era locations domestically in the US and internationally.

PRIMARY DUTIES:

Provide application support to all internal users of ConnectWise, related integrations, and supporting applications, ensuring that requests are responded to and resolved within SLAs
Assist with the roll out of the ConnectWise applications to new locations including requirements gathering, setup of the software, data cleansing, data imports, building of custom reports and end user training
Assist with the application maintenance schedule and upgrades
Maintain process and application usage documentation
Maintain knowledge of the internal software suites as they evolve
Ensure effective communication with all stakeholders
There may be the need for working hours that overlap with both AUS and US working day during some implementation phases

COMPETENCY:

A strong customer focus and excellent relationship-management skills
Excellent interpersonal skills with the ability to communicate effectively with technical and non-technical staff across multiple disciplines
Well-developed problem-solving skills with the ability to think laterally
Ability to work under pressure and meet deadlines without compromising close attention to detail and accuracy
Ability to share knowledge
Proactive and self-motivated
Tertiary qualification in relevant field is desirable
ITIL Foundation Certification or similar industry qualification is desirable

EXPERIENCE:

Experience using the ConnectWise product suite, most specifically ConnectWise Manage and Sell
Experience with ConnectWise Manage system administration
Experience with ConnectWise system setup, and feature implementation, including third party integrations with ConnectWise
Exposure to a deeper technical knowledge of ConnectWise Manage and underlying schema
Experience with Microsoft Dynamics GP is a plus
Experience with system / data conversions and migrations is desirable
Experience with SQL Server T-SQL, stored procedures, and/or .Net desirable
Experience working in a Service Desk / End user application support team environment
Ability to design and building custom reports against a SQL DB using Microsoft Power BI, SSRS or similar
Experience with Windows client server application support and maintenance
Ability to develop training materials and conduct end user training and testing
Experience with building logical workflows

QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION: Bachelor’s Degree or equivalent experience

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Overtime is possible

TRAVEL: Up to 20% travel may be required to US office locations (NJ, NY, MA, PA, IN, FL). or to some of the international offices (United Kingdom, Australia, New Zealand)

#LI-DL1

Below is the pay range of this position for considered candidates based on qualifications and experience.

Pay Range

$70,000—$85,000 USD

New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/

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