Director, Product Delivery

Together we fight for everyone’s opportunity for a better financial future.

We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future.  We know that reaching this future depends on our actions today.

Like our Purpose Statement, Voya believes in being bold and committed to action.  We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.

Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – Apply Now

Get to Know the Opportunity:

Will act as the capability owner of the entire claims organization from a technology perspective, regardless of the system it touches or product vertical(s) involved. This leadership role is pivotal in driving the strategic direction of claims, building & leading the claims capability to ensure it aligns with overall business goals and delivers exceptional value to our customers.

The Director is responsible for managing all Product activities across the development lifecycle. This includes management of Product Managers and their backlogs, working with IT on delivery execution and partnering with business leaders to groom backlogs and define future roadmaps. The Director has market and product health responsibilities ensuring all cross-functional teams are prepared to capitalize on new products, features and enhancements as they are delivered. It is required that the Director, in partnership with the Director of Claims Strategy, maintain an ongoing strategy and roadmap which includes delivery timelines, market assessments, competitive intelligence, customer feedback, and product KPIs.

The Contributions You'll Make:

• Product Ownership: Maintain functional product area ownership and definition. Provide design oversight, coordination, and solution direction. Initially oversee the claim system configuration within certain limits and engage in UAT and business acceptance. Lead Product Managers who perform a similar function for additional, affiliated systems within the claim ecosystem, ensuring connectivity throughout.
• Product Health: Ensure high functional product area health, including quality, scalability, performance, and infrastructure needs.
• Investment Backlog: With input from the Claim Strategy Director and VP of Enterprise Claims, maintain a prioritized investment backlog of market-driven needs for the claims organization.
• Stakeholder Engagement: Continuously engage with key stakeholders, choosing, building, and prioritizing user stories that align with the overarching claims vision and stakeholder needs.
• Collaboration: Work closely with software developers, business architects, business analysts, strategy leaders, product owners of related systems, and additional IT partners to ensure integration and alignment with the claims capability.
• Agile Practices: Champion agile methodologies within the claims organization, ensuring that agile principles and practices are deeply embedded in the team's workflow and culture.
• Change Management: Engage in change management and operational readiness for the claims teams, including training and documentation of intended system usage.
• AI Use Cases: Identify AI use cases and deploy pilots for claims to enhance efficiency and accuracy.
• Reporting and Dashboards: Build comprehensive reporting and dashboards for claims to enable internal leaders to monitor the health of the organization and measure the maturity of the claims capability.
• Support Evaluations: Support Buy, Build, Partner evaluations to meet the needs of your functional product area.

Minimum Knowledge & Experience:

• Education: Bachelor's degree in Business, Computer Science, or a related field. A Master's degree is preferred.
• Experience: Minimum of 7 years of experience in product management, with a focus on claims or related fields. Experience in managing large-scale technology projects and working with AI solutions is highly desirable.
• Skills: Strong leadership and communication skills, with the ability to engage and influence stakeholders at all levels. Proficiency in agile methodologies and experience with UAT and business acceptance processes.
• Technical Knowledge: Familiarity with claims management systems, particularly FINEOS, and a solid understanding of AI use cases in claims processing.
• Agile Expertise: Demonstrated experience in applying agile methodologies, including Scrum and Kanban, to drive project success and foster a collaborative team environment.
• Analytical Skills: Ability to build and interpret comprehensive reporting and dashboards, and use data to drive decision-making and measure performance.

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Compensation Pay Disclosure:

Voya is committed to pay that’s fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate’s geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially and emotionally. Voya benefits are designed to help you do just that. That’s why we offer an array of plans, programs, tools and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

Learn more about Voya benefits (download PDF)

Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.