Offer summary

Qualifications:

2-3 years of experience in customer success or a related field., Outstanding written and verbal communication skills in English., Basic understanding of Microsoft Teams and Outlook; knowledge of Zoho is a plus., Ability to learn independently about SaaS products and the industrial sector..

Key responsabilities:

Travel to on-site customer locations for implementation and training.

Respond to email and chat inquiries from customers.

Guide customers in finding solutions to their specific problems.

Create and conduct virtual demonstrations of the software.

Job description

This is a remote position.

TESSALink is a dynamic SaaS solution within the Embrace portfolio, specializing in equipment safety compliance for industries such as utilities, construction, and government. TESSALink empowers organizations to streamline safety checks, inspections, audits, and investigations in real-time, ensuring compliance anywhere, anytime. The platform provides equipment distributors and service providers with the tools to issue digital safety certificates, offering a comprehensive solution that cuts costs while enhancing safety and compliance.

As we continue to expand rapidly, we are looking for a passionate, curious, and driven individual to join our team. You will play a key role in demonstrating how TESSALink CertNet can deliver real-world solutions to our diverse customers across multiple industries.

Your role will be to demonstrate to our prospective and existing customers how TESSALink CertNet will add value to their time spent using the software and solve their real-world business problems.

Your day-to-day will involve:

Travel to on-site customer locations and provide best-in-class implementation and training.
Answer email/chat questions from prospective and existing customers.
Direct customers to find solutions for their unique real-world problems.
Create content for and conduct virtual online calls to demonstrate the software.
Collect and report feedback for driving product-development decisions.

Requirements

Travel 50% - 75% of work schedule.
Be motivated to provide empathetic responses to people with their questions.
Have a friendly, engaging, and energetic communication style.
Demonstrate outstanding written and verbal communication in English.
Be interested in and capable of independent learning about SaaS products and the industrial world.
Be situated in a North American time zone (USA, Canada etc.)
Basic understanding of Microsoft Teams and Outlook.
Basic understanding of Zoho is a plus.

Benefits

Competitive salary commensurate with experience.
Opportunities for career advancement and professional development.
Experience collaborating with a diverse, global team within a remote work setting.