Customer Success Manager

Why Join Us?
We are a leading provider of Business Intelligence in Innovation and R&D. Our platform helps enterprises uncover trends, track technology, and analyze competitors — easier, faster, and smarter. Join us for:
✔ We prioritize expertise and results over location.
✔ Work from anywhere, ideally within European time zones to facilitate collaboration.
✔ Expert team – 10+ years each, academic & enterprise leaders, founders.
✔ Flexible hours, competitive salary, and fair commissions.
✔ Deep insights into global innovation strategies.
✔ Hands-on experience with AI-driven business intelligence.

About the Role
As a Customer Success Manager, you'll ensure our customers maximize value from our platform, driving satisfaction, retention, and growth. Your responsibilities include:
✔ Own customer relationships, ensuring seamless onboarding & adoption.

✔ Conduct training sessions & workshops to boost engagement.
✔ Monitor customer usage & identify expansion opportunities.
✔ Collaborate with product teams to improve the platform.
✔ Manage renewals, upsells & customer health metrics.
✔ Maintain accurate CRM records (Pipedrive).

What We’re Looking For
✔ 2-5 years in Customer Success, Account Management, or SaaS-related roles.
✔ Strong relationship-building & problem-solving skills.
✔ Experience with CRM tools (Pipedrive, Salesforce, HubSpot).
✔ Familiarity with innovation intelligence, tech scouting, or market research (a plus).
✔ Enterprise customer experience & AI interest are advantages.
✔ Fluent in English (German is a plus).

The ideal candidate is passionate about customer success, technology, and innovation, with a proactive and solution-oriented mindset.

Ready to make an impact? Join us and help shape the future of innovation intelligence!

Apply now!