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Customer Services

extra holidays
Remote: 
Full Remote
Contract: 
Full time
Work from: 
Saudi Arabia

Offer summary

Qualifications:

High school diploma or above is required., Fluency in Nepali and Arabic is essential., Experience in customer service is preferred but not mandatory., Basic proficiency in English is preferred..

Key responsabilities:

  • Responding to customer inquiries via calls or messages.
  • Resolving customer complaints and providing effective solutions.
  • Documenting all interactions in the CRM system.
  • Following up with customers to ensure satisfaction and gather feedback.

Areeb Human Resources Company logo
Areeb Human Resources Company Human Resources, Staffing & Recruiting SME http://www.areebhr.com/
51 - 200 Employees
See all jobs

Job description

This is a remote position.

On behalf of our client, we are looking for a Customer services representative to join their team in Saudi Arbia (Remote)


Job Summary:
As a call center agent, your responsibilities typically include handling customer inquiries, providing information about products or services, resolving issues, and ensuring customer satisfaction. You are expected to communicate clearly, maintain accurate records, and work effectively within a team.


Responsibilities:
  • Handling Customer Inquiries: Responding to incoming calls or messages and providing the requested information.
  • Problem Solving: Address customer complaints and find solutions to their issues and providing effective.
  • Technical Support: Assisting customers in using products or services.
  • Documenting interaction: Recording all calls and interactions in the customer relationship management (CRM) system.
  • Customer Follow-up: Ensuring customer satisfaction by following up on their issues and resolving them.
  • Providing Information: Explaining details about products and services, including promotions and discounts.
  • Team Collaborations: Working with colleagues to ensure excellent customer services.
  • Updating Knowledge: Keeping up with new information about products and services to improve the provided services.
  • Gathering Feedback: Collecting customer opinions to improve processes and services.
  • Compliance with policies: Adhering to company policies and procedures in all customer interactions. 
  • Ticket Management: Raise and manage tickets in the ticketing system to track customer issues and ensure timely follow-up.
Requirements
  • High school or above.
  • Experience is preferred. 
  • Fluent in Nepali Language.
  • Fluent in Arabic Language.
  • English Language is preferred.

Required profile

Experience

Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
NepaliArabic
Check out the description to know which languages are mandatory.

Other Skills

  • Communication
  • Teamwork
Are you interested?

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