Offer summary

Qualifications:

Fluent in Dutch or Flemish and working proficiency in English., Experience with CRM systems and MS Office is required., Diploma of Secondary Education is necessary., Strong communication skills and customer orientation are essential..

Key responsabilities:

Handle inbound and outbound calls related to customer inquiries.

Provide information about voucher usage and legal conditions.

Act as a liaison between customers, cleaning companies, and regional offices.

Job description

Greece is known as a beautiful holiday destination but did you know you are also able to move there and start a new job! We can help you make this happen, we can offer you a job in an ambitious and flexible company in which you are able to help customers with their questions. Further, you will be experiencing the way of living in Greece, you can try the traditional cuisine, enjoy the weather and visit the hotspots. Sounds like an opportunity for you to check out this position!

For one of the biggest names in employee benefits, we are looking for a customer care agent who speaks either Flemish or Dutch with English. You are responsible for handling inbound calls, outbound calls and administrative tasks.

Your role

Calls are always with priority.
To provide customer service:
- Vouchers for services - used for cleaning, ironing, grocery shopping, and transport for disabled people.
To answer incoming calls and emails about vouchers usage, ordering, reimbursement, and exchange:
- Registering and logging into the website
- Change of personal data
- Orders did not arrive
- The client paid but did not receive cheques
- Request for fiscal certificates for taxes
To provide information about the legal conditions of voucher usage.
To be the connection between the regions, cleaning companies, and costumers.

Requirements

Fluent in the requested language
Working proficiency in English
Experience with CRM systems & MS Office
PC skills and very good written skills
Diploma of Secondary Education
Contact centre experience is an asset
Social-communicative:
- Persuasiveness
- Customer orientation
- Communication
- Effective listening
Intellectual competencies:
- Analytical thinking
- Continuous learning
- Emotional competences:
- Positive thinking
- Self-motivation
- Self-confidence
Task-oriented competences:
Quality of work
Flexibility
Sales ability
Result-orientation
Multitasking