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Customer Experience Representative (Contractor)

Remote: 
Full Remote
Contract: 
Full time
Work from: 
United States

Offer summary

Qualifications:

Strong customer service skills and case ownership, Prior experience working with customers, preferably in retail or hospitality, Basic knowledge of e-commerce retail and familiarity with Zendesk is a plus, Excellent problem-solving, communication, and organizational skills..

Key responsabilities:

  • Serve as the first point of contact for customer inquiries and issues
  • Respond promptly to customer email requests and troubleshoot concerns
  • Collaborate with internal teams to resolve complex customer-related issues
  • Document problems and resolutions, ensuring follow-up with customers.

Archive logo
Archive Startup https://www.archiveresale.com/
11 - 50 Employees
See all jobs

Job description

The Customer Experience Representative is the first point of contact for customers with questions or issues. The ideal candidate must be passionate about rising to the challenge of making every customer interaction with the company an incredible experience. This role is part-time, 100% remote, and all eligible candidates must be able to work from home.

What you'll be doing
  • Focus on helping our customers achieve success with the buying and selling of used products on Archive sites
  • Respond quickly to customer-submitted email requests 
  • Troubleshoot and guide customers through any questions or concerns
  • Partner with internal teams to solve larger customer-related issues
  • Keeps current with product knowledge 
  • Documents problems and resolutions and escalate appropriately
  • Follows up with customers to ensure that issues have been addressed successfully

    • What You Need for This Position
  • Strong customer service skills, case ownership, positive attitude, excellent problem-solving, communication, and organizational skills
  • Prior experience working with customers 
  • Prior experience with Zendesk is a plus
  • Basic knowledge of e-commerce retail
  • Customer-facing experience desired (retail, hospitality, online support, etc.)
  • Ability to communicate effectively with non-technical staff and customers
  • Knowledge of all Microsoft Office Suites 
  • Ability to work remotely with little supervision while still completing daily tasks.
  • Customer-focused – what we do revolves around the customer!  
  • Ability to think critically, troubleshoot, and solve complex problems in a fast-paced, changing environment
  • Ability to work 12 PM - 5 PM PST, Monday through Friday.
  • This is a part-time role with a maximum of 30 available hours.
  • This role is open to US applicants only.
    •

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Other Skills

    • Troubleshooting (Problem Solving)
    • Time Management
    • Critical Thinking
    Are you interested?

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