Program Operations Internship Cohort Spring 2025

Description

Career Opportunity: 

Program Operations Intern  

Summer 2025 Cohort 

Organization Overview 

We Are: Commonwealth Corporation (CommCorp) is a quasi-public workforce development agency that strengthens the skills of Massachusetts youth, incumbent and unemployed/underemployed adult workers, and justice-involved individuals.  CommCorp invests in and administers seven diverse workforce development programs and builds innovative partnerships with industry, education, and workforce organizations. 

Position Overview 

Commonwealth Corporation is looking for a self-driven, focused problem solver who is eager to support innovation across our company. You will be working closely with our Program Operations Department and other staff throughout the organization to conduct various projects to create, improve and maintain systems, processes and tools that contribute to overall efficiency and effectiveness. Engaging in both small and large projects, you will help identify operational challenges and solutions to help improve the performance of day-to-day operations. 

To be successful as an Intern, you should be on the lookout for areas where your expertise could help improve while also being willing to help with any tasks assigned by a supervisor. You will be involved in upcoming projects as well as assisting with current projects and operations. This internship is an excellent opportunity to experience various aspects of Program Operations while working for a well-known community-based and values driven organization. 

About the Program Operations Team 

Program Operations is the support hub connecting programmatic teams and their external partners with our internal operations teams and systems (primarily, the Finance/Contracting department but also our Legal, Administration, Marketing, HR and Data departments). 

The Program Operations team is primarily responsible for creating, managing and processing Fiscal Status Reports monthly. But we are also key contributors to defining policies and procedures; creating training materials; problem solving and troubleshooting with both internal and external stakeholders as well as assisting programmatic departments, and their external partners in communicating effectively with internal operations-oriented departments. From contracting to closeout we play a crucial role in each step of the lifecycle of a grantee.  

Intern Responsibilities 

• The Program Operations Intern will be relied upon to bring their expertise and perspective to our current state of processes, systems and tools with an eye towards improving efficiency and effectiveness for all. 

• The Program Operations Team works on a monthly planning cycle, so we anticipate the Program Operations Intern completing at least 3 smaller projects and 1 larger project. 

• Some examples of Past projects include: 

• Developing an organization-wide operations calendar to assist with strategic planning, communication and visibility across departments 

• Creating consistent budgeting templates across the organization 

• Compiling basic data across the organization into a single document for easy reference 

• There is also the expectation that the intern will assist with performing general and daily administrative duties and assisting the Program Operations Team with any other Program Operations related tasks as needed including follow ups. 

• There will be ample opportunity to collaborate with Operations Team members and other departments on new ideas for Program Operations related improvements.  

• Research innovative systems to simplify workflow and facilitate daily processes utilizing current or new software and tools 

Basic Requirements 

• Must be a Massachusetts resident and living in Massachusetts during the internship period. 

• A college student or recent graduate- enrollment in an undergraduate course for Program Operations, or similar field. 

• This internship program is also open to individuals in career transitions and/or exploring career opportunities. 

• A keen eye for identifying challenges and a creative approach to developing solutions. 

• Embraces structure and organization as a means for structuring work. 

• Strong operational and project management sensibilities. 

• Eager to learn and work with various departments in the company. 

• Excellent verbal and written communication skills. 

• Has the ability to take initiative, can balance working independently with being part of a collaborative team 

• Ability to prioritize projects’ and meet deadlines  

• Comfortable with new technologies 

• Experience working in team settings and environments 

• Has excellent attention to detail. 

• Has a growth mindset when learning new concepts and platforms 

• Receptive to give and provide to feedback on Program Operations processes 

Preferred Skills 

• Salesforce or similar CRM platform 

• NetSuite, Accufund or similar financial software 

• Strong abilities with Microsoft Platforms especially Excel, Outlooks, Teams and Sharepoint 

• Familiarity with Lean Principles, Continuous Improvement, Six Sigma or other comparable improvement-based strategies 

• Comfort working with Project Management Software (ClickUp, Smartsheet, AirTable, etc.) 

• Preferred college majors: Business, Finance, Operations, Technology, Data Analysis, Human Resources 

Benefits 

• $4,650 Stipend   

• Practical experience with current Program Operations techniques 

• Shadowing, mentoring, and training opportunities with successful Program Operations professionals 

• Opportunity to participate in networking events and company meetings  

• Access to LinkedIn Learning courses and learning path  

• Opportunity for academic credit, if offered by the participant’s school   

• Opportunity for professional development networking  

• The stipend has been enhanced to support participation in 2-3 potential in-person events. 

Applications will be reviewed on a rolling basis and may close before November 22. 2024. To ensure submission is considered, interested applicants are encouraged to apply as soon as possible. 

EEOC statement 

Equal Employment Opportunity: Commonwealth Corporation is committed to building a culturally diverse workforce. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.  

Research suggests that qualified women and Black & Indigenous POC may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive at CommCorp to apply for this role.  

Commitment to Diversity, Equity and Inclusion at CommCorp: 

As a leader in workforce development, the Commonwealth Corporation is committed to having Diversity, Equity, and Inclusion embedded into the programs and services we offer, reflected in the people we impact and our workplace culture.   

Qualifications