Client Success Operations - Entertainment Industry (ZR_19613_JOB)

This is a remote position.

Job Highlights:

The client is a leading player in the online talent management industry, specialising in helping models and creators grow their audience and monetise their presence. The company distinguishes itself through:

• A highly professional and specialised approach to talent management, built on established digital marketing principles
  

• A selective model partnership strategy, focusing on quality over quantity to ensure premium service delivery
  

• A comprehensive support system including dedicated success managers, content managers, copywriters, finance managers, privacy specialists and other teams who work together to maximise client success
  

We’re now searching for a Client Success Operations Executive to optimize model (client) management and their audience engagement and executing strategies to achieve organizational goals in alignment with the board’s vision.

Operational Excellence

• Establish and monitor performance metrics to drive operational improvements
  

• Tweak the technology platforms to reflect operational metrics
  

Team Support

• Foster a culture of accountability, innovation, and continuous improvement
  

• Provide technical support to the Client Success Manager
  

Risk Management

• Identify and mitigate operational risks
  

Growth and Innovation

• Drive innovation to maintain a competitive advantage
  

• Lead efforts to scale operations to align with market demands
  

• Competitive salary and performance-based incentives.
  
• Opportunities for professional development and growth.
  
• A fast-paced, dynamic work environment where decisions have a large impact
  
• Paid flights, accommodations, food and per diem for a 3-month trial period
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job
  

Requirements

• Proven track record of managing operations in high-growth environments
  
• Tech Savvy: (company uses notion, zoom, spreadsheets, gdrive and google eco-system + more)
  
• Proven ability to manage and develop talent
  
• Exceptional strategic thinking and problem-solving capabilities
  
• Strong financial acumen and analytical skills
  
• Excellent interpersonal and communication abilities
  
• Digital nomads are a plus
  
• Must be a social chameleon with the X-Factor to be respected and accepted, and have the emotional intelligence to endear himself to all, even when being firm
  
• Someone who has an entrepreneurial mindset and understands startups