Lead Director, RBE Engagement

Description

Company: Oak Street Health
Title: Lead Director, RBE Engagement

Location: Downtown Chicago (30 W. Monroe St.)

Role Description

CVS Healthspire brings together our health care delivery, pharmacy and health services solutions. The Risk Bearing Entity (RBE) is responsible for bringing together proven health care interventions across CVS Healthspire to support Medicare members in their healthcare journey. 

The Lead Director, RBE Engagement will be responsible for driving to ensure consistency and seamlessness. The ideal candidate is a self-starter, highly organized, enjoys solving challenging problems, uses data to drive insights, and excels in a fast-paced environment. 

In this role, the Lead. Director will collaborate with other members of the Oak Street Health team (Population Health, Product, Data, Data Science, etc.), Signify, CVS Health, and Aetna to design and maintain workflows that can drive best-in-class health outcomes for the RBE. The role will engage across multiple RBE programs and initiatives to ensure that the underlying platform can meet the evolving needs of the business.

This role will report directly to the VP, RBE Engagement.

Core Responsibilities

• Accountable for key patient enrollment metrics and OKRs for the RBE

• Drive year-over-year improvement in In-home Health Evaluation (IHE) completion among RBE members by partnering with Signify Health 

  • Define member segments within the overall RBE population and work across Signify and OSH on refining the approach for each of these

  • Improve efficiency of operations (# of attempts, enrollment rate) 

  • Develop a strategic roadmap and influence across a matrixed environment to ensure on-time milestone delivery

• Partner with a team of OSH patient engagement specialists who connect with patients telephonically and in-person to improve efficacy of engagement with Hard to Reach patients

  • Identify opportunities by performing data analysis, identifying key insights and trends to inform decision-making / process improvement

  • Work with product and technology teams to optimize tools where applicable 

• Engage cross-functionally within Oak Street Health and with other CVS Health entities (Signify, Aetna, Retail Health, etc.). 

  • Lead ongoing operational program / partnership calls as well as monthly business reviews for RBE engagement

  • Become a trusted thought partner to our senior RBE program leaders as they develop their programs

• Communicate and coordinate with stakeholders to ensure visibility and coordination among various workstreams

• Considering local nuances as the RBE grows to additional geographies and expands program capabilities

• Present to ELT members on vision, roadmap, and progress

What are we looking for?

• Demonstrated ability to lead and work closely with cross-functional teams in sizable new initiatives, including Design, Engineering, Clinical, Commercial, Growth, Data Science, and external partners and clients

• Strong analytical, problem-solving, group facilitation, and presentation skills

• Outstanding written and verbal communication skills and customer service orientation

• Ability to excel in a fast-paced environment, working through details quickly and staying focused on goals and deliverables

• Ability to strive in a matrix organization and desire to continually demonstrate teamwork and embrace opportunities to collaborate

• A flexible and positive attitude, oriented toward accountability

• Bachelor's degree

• 10+ years of applicable experience, experience in healthcare operations or consulting preferred, but not required

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined
  
  

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We are an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody Oaky values and passion for our mission.

Oak Street Health Benefits

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients

• Paid vacation, sick time, and investment/retirement 401K match options

• Health insurance, vision, and dental benefits

• Opportunities for leadership development and continuing education stipends

• New centers and flexible work environments

• Opportunities for high levels of responsibility and rapid advancement
  
   

Oak Street Health is an equal opportunity employer. We embrace diversity and encourage all interested readers to apply.

Learn more at www.oakstreethealth.com/diversity-equity-and-inclusion-at-oak-street-health