Offer summary

Qualifications:

Fluent English communication skills, both verbal and written., Basic proficiency in Microsoft Excel for data management., Strong customer service orientation with excellent phone etiquette., Ability to work independently and manage time effectively..

Key responsabilities:

Serve as the primary point of contact for incoming calls and emails from potential tenants.

Conduct initial interviews with prospective tenants to gather crucial information.

Maintain and update detailed Excel spreadsheets with tenant information.

Coordinate and schedule property viewings, managing the calendar for optimal efficiency.

Job description

This is a remote position.

Schedule:

Total hours: 40 hours per week
Monday - Thursday: 10:00 AM - 6:00 PM Bronx, NY time (includes 30-minute paid break)
Friday: 10:00 AM - 3:00 PM Bronx, NY time
Saturday: Rest day
Sunday: 3 hours, time can be negotiated

Client location or time zone: Bronx, NY, USA - EST

Company/client overview:

Join a thriving property rental brokerage in the heart of New York City! This dynamic company is at the forefront of connecting quality tenants with their dream rental properties. As a key player in the bustling New York real estate market, our client is seeking a dedicated virtual assistant to streamline their operations and enhance customer service. This is your chance to be part of an exciting industry, working with a diverse range of properties and clients in one of the world’s most vibrant cities.

Job Description:

As a Property Rental Assistant, you’ll be the linchpin in our operations, managing the crucial first point of contact with potential tenants. This role offers an exciting opportunity to dive into the fast-paced world of New York real estate from the comfort of your home office. You’ll be instrumental in qualifying leads, managing inquiries, and ensuring a smooth rental process for both landlords and tenants. Your day will be filled with diverse tasks, from conducting initial tenant interviews to updating our property database and coordinating viewings. This position is perfect for someone who thrives on multitasking, has excellent communication skills, and is passionate about providing top-notch customer service in the real estate sector.

Responsibilities:

Serve as the primary point of contact for incoming calls and emails from potential tenants, providing professional and friendly customer service
Conduct comprehensive initial interviews with prospective tenants, gathering crucial information such as bedroom requirements, budget constraints, and credit scores
Maintain and update detailed Excel spreadsheets with tenant information, ensuring accurate and up-to-date records for efficient property matching
Coordinate and schedule property viewings, managing the calendar to optimize the showing process for both tenants and the brokerage team
Create and upload compelling property advertisements to various online platforms, driving lead generation and expanding the client base
Manage email communications professionally, addressing inquiries promptly and maintaining positive relationships with potential tenants
Assist in the tenant-property matching process, using your understanding of client needs and available listings to suggest suitable options
Handle inquiries related to government housing vouchers, demonstrating knowledge of subsidized housing programs
Collaborate with the brokerage team to streamline processes and improve overall operational efficiency

Requirements

Fluent English communication skills, both verbal and written, with the ability to articulate clearly and professionally over the phone and in writing
Basic proficiency in Microsoft Excel for data entry, management, and simple analysis
Strong customer service orientation with excellent phone etiquette and the ability to handle diverse client interactions
Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment
Familiarity with Google Drive and Gmail, with the ability to adapt to new software quickly and systems
Spanish language skills are a plus, offering the opportunity to serve a broader client base
High level of attention to detail, particularly when handling sensitive client information and property data
Strong internet connection and a quiet, professional home office setup for virtual work
Interest in or basic knowledge of the real estate industry is beneficial, but not required – we provide comprehensive training on our specific processes and market

Benefits

HMO Coverage for eligible locations
Permanent work-from-home
Immediate hiring
Steady freelance job

Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.

Job ID: ZR_20536_JOB

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