Offer summary

Qualifications:

2+ years of administrative experience in a fast-paced environment., Strong organizational and multitasking abilities., Proficiency in CRM systems (Workiz preferred) and Microsoft Office Suite., Excellent communication skills, both verbal and written..

Key responsabilities:

Conduct client follow-ups and manage scheduling efficiently.

Handle payment collections and maintain accurate payment records.

Manage calendars for the owner and managers, scheduling appointments and meetings.

Provide general administrative support and deliver excellent customer service.

Job description

Job Title: Sales Admin
Location: Remote (EST Time Zone)
Salary Range: up to 2000 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (EST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

About the Company:

A growing organization seeking a detail-oriented Sales Admin to streamline daily operations and enhance customer interactions. This position requires a proactive, organized individual to handle follow-ups, job scheduling, payment collections, and general administrative support, ensuring smooth operations and superior customer satisfaction.

Position Overview:

The Sales Admin will be responsible for coordinating with customers, managing schedules, maintaining CRM records, and providing essential administrative support. This role involves regular client follow-ups, payment collection, and quality control to support the sales and operations teams effectively.

Key Responsibilities:

Client Follow-ups:

Conduct estimate follow-ups at 24 hours, 72 hours, and 7 days post-issuance, with weekly follow-ups until closed or declined.
Perform post-job follow-ups within 24 hours for quality control, thanking customers, and requesting Google reviews.

Payment Collections:

Contact customers daily with outstanding balances to ensure prompt payment.
Update and maintain accurate payment records.

Scheduling and CRM Management:

Coordinate job scheduling efficiently with the operations team to optimize routes and workflows.
Maintain accurate records of customer interactions in the CRM (Workiz preferred).

Administrative and Calendar Management:

Manage calendars for the owner and managers, scheduling appointments and meetings.
Provide general administrative support to the management team as needed.

Customer Service:

Answer incoming calls and emails, escalating issues to management when necessary.
Deliver excellent customer service and maintain a professional demeanor during all interactions.

Skills & Qualifications:

Required:

2+ years of administrative experience in a fast-paced environment.
Strong organizational and multitasking abilities.
Proficiency in CRM systems (Workiz preferred) and Microsoft Office Suite.
Excellent communication skills, both verbal and written.

Preferred:

Experience in customer follow-ups and payment collections.
Familiarity with Google review management and basic quality control processes.
Proactive problem-solving skills and the ability to manage priorities effectively

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and an introductory video in English format.

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