Offer summary

Qualifications:

Strong written and verbal English communication skills., 3-5 years of experience as a Technical Support Specialist or Semi Voice IT Executive., University degree required., Experience in help desk ticketing and remote support tools..

Key responsabilities:

Respond to customer queries via phone, email, or chat in a timely manner.

Analyze and report client product malfunctions and share effective workarounds.

Follow up with customers to ensure resolution of technical issues.

Assist team members in communicating with Customer Support Representatives.

Patra is a leading provider of technology-enabled services to the insurance industry. Patra powers insurance processes by optimizing the application of people and technology, supporting insurance organizations as they sell, deliver, and manage policies and customers through our PatraOne platform. Patra’s global team of process executives in geopolitically stable and democratic countries that protect data, allows agencies, MGAs, wholesalers, and carriers to capture the Patra Advantage – profitable growth and organizational value. Patra is also a founding member of the InsurConneXtions Alliance, representing leaders across insurance technology, brokerage, wholesale, and specialty insurance, representing over $50 Billion in Insurance premiumsOur Commitment to the Greater Good - Patra is committed to giving back to our military families. We are grateful to the military personnel putting their lives and the well-being of their families at risk by protecting the United States and our interests around the world. The sacrifices the men and women of our Armed Forces and their families make are often met with little reward. With the help of our corporate partners, Patra, and our philanthropic organization, Patra Proud, endeavors to provide support and assistance to the families of these brave men and women. Together we provide resources to help children of military families establish a solid foundation in life by supporting on-base education, from kindergarten through high school. And through a partnership with MSEP (the Military Spouse Employment Partnership), Patra has developed Patra Academy, a program focused on military spouses looking to join or rejoin the workforce.

Job description

About Patra

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.

Core Duties

Strong written and verbal English communications skills.
Convent educated
Respond to customer queries in a timely and accurate way, via phone, email or chat.
Delivers fanatical customer service.
Analyze and report Client product malfunctions (for example, by testing different scenarios or impersonating users).
Share feature requests and effective workarounds with team members.
Follow up with customers to ensure their technical issues are resolved.
Assist team members while communicating with Customer Support Representatives.
Proven team player mentality.

Knowledge, Skills And Abilities

3-5 Years’ Experience as Technical Support Specialist or Semi Voice IT Executive is preferable.
Familiarity with Customer Service Oriented industry is a plus
Worked in a Corporate setting supporting US clients
Flexible working in all shifts 24*5.
Experience in help desk ticketing, MFA and remote support tools. Excellent communication and problem-solving skills.
Multi-tasking abilities.
Patience while handling tough cases.
University degree.

Equal Employment Opportunity

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.

Required profile